The personal recovery key can also be viewed on the Self Service Portal, where the FileVault Personal Recovery Key (PRK) is automatically rotated 15 minutes after being accessed by the device user.

To view an escrowed recovery key on the SSP portal, perform the following steps:



  1. Enter the https://<AirWatchEnvironment>/MyDevice URL in the browser.
  2. Select Go to Details icon.
  3. Select Security from the More drop down menu.
  4. Select the View Recovery Key and note the Personal Recovery Key that is escrowed.
  5. If required, note the Previous Recovery Key. The Previous Recovery Key field is loaded with the old key only if the Personal Recovery Key had been rotated at least once.
  6. Close when finished veiwing the key.