Workspace ONE Assist supports Remote Control for Android, macOS, Windows 10, and Windows Mobile devices. iOS devices are supported but only as far as the Remote View feature.

Android Devices

  • Android devices managed by Workspace ONE Intelligent Hub 19.02 or later.
    • Download and install the latest version of the Workspace ONE Assist APK from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).
    • Android devices running Android 5.1 (Lollipop) or later support Remote View ONLY without a corresponding service application.
    • Android devices running Android 4.4 (Kit Kat) and later support full remote control with a corresponding OEM-specific service application installed. Download and install this OEM-specific service application by visiting the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/). Devices manufactured by Samsung, Sony, and Zebra (Android 11 and later only) support full remote control without a corresponding OEM-specific service application.
    • Samsung devices operating with a Work Profile in a BYOD or COPE enrollment require the Knox Service Plugin application (except those running Android 10 and later) to be installed after the Assist Agent is installed. For more information, see How Do You Enable Remote Control with Samsung Knox Service Plugin.
    • On Samsung devices without the KNOX libraries, Workspace ONE Assist supports Remote View, File Manager, and Command Line client tools only. The Remote View functionality requires that the device end user allows screen sharing at the start of a session.
      • On devices running Android 9 and older, this is a one-time prompt.
      • On devices running Android 10 and later, this prompt must be accepted by the device end user at the start of each Assist session.

    For details, see Supported Features by Enrollment Type and Ownership, Android and Full Remote Control Support by Original Equipment Manufacturer (OEM) and Model, Android.

Windows 10 Devices

  • Windows 10 devices running Windows 10 Anniversary Update (version 1607, code named Redstone 1) or later for Enterprise and Professional editions only.
  • Windows 10 Enterprise Long-Term Servicing Channel (LTSC)
  • Windows 10 in Kiosk Mode
  • Microsoft .NET framework 4.6.2
  • 64-bit OS required.
  • Managed by Workspace ONE Intelligent Hub 1907 or later.
  • Unmanaged Windows 10 devices enrolled with Registered Mode are also supported. For details on configuring registered mode, see the Enrolling Windows 10 Devices into Workspace ONE UEM topic of the Windows Desktop Documentation.
  • Download and install the latest version of the Workspace ONE Assist agent (MSI file) from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).

iOS Devices

Managed iOS devices can only be viewed using Remote View, a feature in Workspace ONE Assist. iOS devices do not require a separate Assist app.

  • iOS devices running version 12.2 or later.
  • Managed by Workspace ONE Intelligent Hub 19.3 or later.
  • On Workspace ONE UEM version prior to 2101, no configurations needed to enable Remote view on iOS devices

  • On Workspace ONE UEM version 2101 or later, a privacy flag is introduced to enable or disable Remote View on iOS devices at an Organization Group (OG) level.

    To configure the privacy flag, navigate to Groups & Settings > All Settings > Devices & Users > General > Privacy. On the Privacy screen, turn on or off the Remote Control flag for each ownership type. On existing Customer Organization Groups, this flag value remains the same as the previous value set prior to the 2101 upgrade. On new Customer Organization Groups, this flag is disabled by default. To enable Remote view, turn on the flag for the necessary ownership types.

macOS Devices

macOS devices can only be remotely controlled with the Share Screen client tool provided they are within these specifications and environments.

  • Managed by Workspace ONE Intelligent Hub 1912 or later.
  • Workspace ONE UEM 1912 or later.
  • macOS devices running 10.13 (High Sierra) or later.
    • Note:

      With regard to the permission prompts for the Remote View and Remote Control functions on macOS devices, be aware of the following.

      • macOS devices running version 10.13 (High Sierra) and 10.14 (Mojave) allow the Share Screen feature by default. No additional permissions are required to share the screen, therefore, no prompt is displayed at the beginning of a Share Screen session.
      • For macOS devices running version 10.15 (Catalina), the Share Screen and Remote View features both require that you enable the Screen Recording permission to Workspace ONE Assist in the Privacy tab of Security & Privacy preferences, located in System Preferences. Only during the first time you initiate a Share Screen session with a qualifying macOS device, an access request popup displays including a convenience link to this privacy setting in System Preferences.
      • Similarly, macOS devices running version 11 (Big Sur) or later must enable Screen Recording permission to Workspace ONE Assist for both Remote View and Share Screen features. This permission is configured in a slightly different way for version 11:

        Enable Screen Recording by navigating to System Preferences > Security & Privacy > Privacy tab > Screen Recording then select the Lock icon to unlock the Privacy settings and enter the Administrator password. This is a one-time activation by the end user.

  • Download and install the latest version of the Workspace ONE Assist agent from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).

Windows Mobile

  • Windows Mobile/CE running .NET 2.0 or later.
  • Managed by Workspace ONE Intelligent Hub 6.0.4 or later.
  • Download and install the latest version of the Workspace ONE Assist agent (MSI file) from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).

Supported Features by Enrollment Type and Ownership, Android

Feature support for Android devices can be categorized by enrollment type (legacy, COPE, BYOD, Fully-Managed), ownership (Personal, Work Profile), and whether the device is made by Samsung or not.

Samsung Devices
Enrollment Type Ownership Remote Management OS Version Assist Presence Knox Plugin
Legacy Device Administrator Supported Android 4.4 – 10.x Provisioned as an internal application. Not Required, but a Knox permission prompt is displayed one time.
Fully Managed Device Owner Supported Android 4.4 and later Provisioned as an internal application. Not Required, but a Knox permission prompt is displayed one time.
BYOD Personal Profile Not Supported n/a n/a n/a
Work Profile Supported (view and control Work profile apps only) Android 9.x Provisioned as a public application from the play store. Required, including a Premium Knox License Key to activate remote control APIs.
Android 10.x Provisioned as a public application from the play store. Not Required for non-premium work profiles.
COPE Personal Profile Supported Android 9.x ONLY Provisioned as an internal application. Required, including a Premium Knox License Key to activate remote control APIs.
Android 10.x Provisioned as an internal application. Not Required for non-premium work profiles.
Work Profile Supported (view and control Work profile apps only) Android 9.x and 10.x Provisioned as an internal application. Not Required for non-premium work profiles.
Android 11 and later Provisioned as a public application from the play store. Not Required for non-premium work profiles.
Non Samsung Devices (with OEM-signed Assist Service)
Enrollment Type Ownership Remote Management OS Version Assist Presence Knox Plugin
Legacy Device Administrator Supported Android 4.4 – 10.x Provisioned as an internal application. n/a
Fully Managed Device Owner Supported Android 4.4 and later. Provisioned as an internal application. n/a
BYOD Personal Profile Not Supported n/a n/a n/a
Work Profile Supported Android 4.4 and later. Provisioned as a public application from the play store. n/a
COPE Personal Profile Supported Android 9.x and 10.x ONLY. Provisioned as an internal application. n/a
Work Profile Supported Android 9.x and 10.x. Provisioned as an internal application. n/a
Android 11.x and later. Provisioned as a public application from the play store. n/a

Which Profile/Ownerships Work with Samsung Knox

Only certain combinations of Android and Knox plugin versions with device ownership and profile types are compatible to make devices work with Workspace ONE Assist.

Android 8.0 with Knox versions earlier than 3.4.1 Android 9.0 with Knox versions earlier than 3.4.1 Android 10.0 with Knox 3.4.1 or later Android 11.0 with Knox 3.4.1 or later
Work Profile Not supported - Knox Service Plugin is not available. Supported by enabling remote control within Profile Owner using the Knox Service Plugin and Premium Knox License. See How Do You Enable Remote Control with Samsung Knox Service Plugin. Supported - remote control is enabled on the work profile by default. Supported - remote control is enabled on the work profile by default.
Premium Work Profile Not supported - Knox Service Plugin is not available. Supported by enabling remote control within Profile Owner using the Knox Service Plugin and Premium Knox License. See How Do You Enable Remote Control with Samsung Knox Service Plugin Supported by enabling remote control within Profile Owner using the Knox Service Plugin and Premium Knox License. See How Do You Enable Remote Control with Samsung Knox Service Plugin Supported by enabling remote control within Profile Owner using the Knox Service Plugin and Premium Knox License. See How Do You Enable Remote Control with Samsung Knox Service Plugin
COPE (personal side) Supported - Assist pushed as an Internal app to the personal side can view and control the screen within the personal space ONLY. Supported - Assist pushed as an Internal app to the personal side can view and the control the screen. Supported - Assist pushed as an Internal app to the personal side can view and control the screen. Not supported - Assist app can ONLY be installed within the Work Profile through the Managed Play Store and cannot view or control the personal side.
BYOD (personal side) Not supported - Assist app can ONLY be installed within the Work Profile through the Managed Play Store and cannot view or control the personal side. Not supported - Assist app can ONLY be installed within the Work Profile through the Managed Play Store and cannot view or control the personal side. Not supported - Assist app can ONLY be installed within the Work Profile through the Managed Play Store and cannot view or control the personal side. Not supported - Assist app can ONLY be installed within the Work Profile through the Managed Play Store and cannot view or control the personal side.

Full Remote Control Support by Original Equipment Manufacturer (OEM) and Model, Android

Your Android device can enjoy full remote control support for Workspace ONE Assist if its model is listed here and you have installed its OEM-specific service application, available at the My Workspace ONE ™ documentation repository.

Workspace ONE Assist supports the following versions of the Assist service application:
  • Version 2.3
    • Compatible with Assist agent version 5.2 and above.

    • Enables Remote view and control capabilities on Android devices.
    • Enables Key injection on Android devices (ability to pass in values from a remote keyboard)

    • Enables File manager capabilities on the android devices

  • Version 2.5
    • Compatible with Assist agent version 5.2 and above.

    • Enables remote view and control capabilities on android devices.

    • Enables key injection on android devices (ability to pass in values from a remote keyboard).

    • Enables File manager capabilities on the android devices.

    • Enables remote reboot with auto-reconnect on android devices.

    • Supports scoped storage on android 11 devices without end user input.

Visit https://my.workspaceone.com/products/Workspace-ONE-Assist to download the OEM-specific service application for your Android device of the following OEM/models.
OEM Models
  • Airbus
  • Archos Sense 50X
  • Ascom Myco3
  • Bitatek
  • Bixolon H3
  • Blackberry KeyOne
  • Bluebird
  • Bluebird (Android 9+)
  • Cipherlab
  • Curbell
  • Datalogic
  • Edovo Rockchip
  • Elotouch
  • Elotouch M50C
  • Ecom Ex02
  • Fortuneship-Alps i-ONiCA 801EX
  • Getac ZX70
  • Getac ZX70G2
  • Handheld Algiz RT7
  • Handheld Nautiz 6
  • Honeywell
  • Honeywell NEXTGEN
  • Honeywell CT60
  • HP
  • Huawei
  • Innowi
  • Innowi-ChecOut-E1
  • Intermec
  • iSafe - IS5201
  • iSafe - IS910.1
  • ITOS
  • INCO L608
  • I-Ruggy D41A
  • Janam
  • JREN
  • KAICOM-H702
  • Kyocera DuraForce Bell
  • Kyocera-DuraForce-Pro
  • Kyocera E7110
  • Lenovo TBX705L
  • Lenovo Tab4
  • LG
  • M3 Mobile SM10
  • M3 Mobile SM15
  • M3-SL10
  • MediaWave
  • Mimo Monitors
  • Malata (M100, M120, IMS-M70 tablet)
  • Mobilebase DS6
  • Mobile Demand
  • Mobile Demand A680
  • MobileDemand A1180
  • MobileDemand Flex 10A
  • Motorola LEX L11e
  • Nokia 5.3
  • Nokia 6.1
  • Nokia 6.2
  • Nokia 7.1
  • Nokia 7.2
  • Nokia 9
  • Newland MT65
  • Newland MT90
  • Newland NQ1000
  • Outform Rockchip
  • Panasonic
  • Point Mobile
  • Protech-MH-5108
  • Paytel
  • Panasonic
  • RealWear
  • Rhino-Mobility-
  • Rhino-T5se
  • RugGear RG725
  • Samsung
  • SEUIC
  • Sonim
  • Sonim XP3800
  • Sonim XP5s
  • Sonim XP8
  • Sony
  • Spectralink Versity
  • Staples - IBASE
  • Staples - HP
  • Sandata T5
  • Touch Dynamic
  • Trimble Nomad 5
  • Thumbzup T67
  • Unitech
  • Unitech EA500
  • Unitech TB85
  • Unowhy SQOOL 4.0
  • Unowhy SQOOL 4.1
  • Urovo DT50
  • XploreTech
  • XploreTech M60
  • Zebra (This service application is only necessary for Zebra devices with Android 10.x or earlier. Zebra devices with Android 11.0 or later support Workspace ONE Assist out of the box).
  • Zone24x7

Capabilities by Platform

You can review all the major supported features of Workspace ONE Assist separated by platform.

Table 1.
Android iOS macOS Windows CE Windows 10
Activity Log (accessed from the app) ✓ *
Attended Mode (BYOD/COPE)
Capture images or video
Chat Messaging
Control device buttons and keypad
Manage files and folders
Muti Monitor Support
On Screen Notifications and Controls (Halo) ✓ *
Registry editor
Remote control
Remote view
Remote reboot with auto reconnect
Role-based access to client tools
Run commands
Screen draw
Screenshot Capability
Screen Recording
Shortcuts to commonly used apps and settings
Session Collaboration
Unattended mode (Rugged/Kiosk)
View and export device info
View list active processes and apps ✓ **
Virtual on-screen keyboard

* Attended Mode only

** Android 6 and earlier only