You can optimize the storage of your Workspace ONE UEM reports through reports storage. While the reports storage feature is separate from file storage, if you currently use file storage, you do not need to enable reports storage.

This storage is different than file storage used by reports, internal applications, and content. If you already use file storage, you do not need to enable reports storage. Consider enabling reports storage if you see a performance impact on your Workspace ONE UEM database when using reports. Reports storage applies to reports only, helping increase overall reports performance, and reducing the burden on your Workspace ONE UEM database.

If you enable both file storage and reports storage, reports storage overrides file storage when storing reports.

Report storage requires a dedicated server to host the service and storage of the reports.

Reports Storage Requirements

To deploy the reports storage solution and see an improvement in reports performance in Workspace ONE UEM, ensure that your server meets the requirements.

Note: If you are already using File Storage, then Report Storage is available, but not required to run your deployment. If you configure Reports Storage alongside File Storage, the report files will prioritize report storage over file storage.

Create the Shared Folder on a Server in Your Internal Network

  • Report storage can reside on a separate server or the same server as one of the other Workspace ONE UEM application servers in your internal network. Ensure only the components that require access to the server can access the report storage server, such as Device Services, Console, and API servers.
  • If the servers hosting Device Services, Console, & API servers, and the server hosting the shared folder are not in the same domain, then establish Domain Trust between the domains to avoid an authentication failure. If the Device Services, Console, and API servers are not joined to any domain, then supplying the domain during service account configuration is sufficient.

Configure Reports Storage at the Global Organization Group

Configure reports storage settings at the Global organization group level in the Workspace ONE UEM console.

Create a Service Account with Correct Permissions
  • Create an account with read and write permissions to the shared storage directory.
  • Create the same local user and password on the Device Services, Console, & API servers, and the server that is being used for report storage.
  • Give the local user read/write/modify permissions to the file share that is being used for the Report Storage Path.

    If you give the user modify permission, Workspace ONE UEM deletes old reports from the storage. If you do not give the user modify permissions, consider monitoring report storage to prevent running out of space.

  • Configure the Report Storage Impersonation User in Workspace ONE UEM with the local user.
You can also use a domain service account instead of a local user account.

Allocate Sufficient Hard Disk Capacity

Your specific storage requirements can vary depending on how you plan to use reports storage. Ensure that the reports storage location has enough space to accommodate the reports you intend to use.

For storing reports, your storage requirements depend on the number of devices, the daily number of reports, and the frequency with which you purge them. As a starting point, plan to allocate at least 50 GB for deployment sizes up to 250,000 devices running about 200 daily reports. Adjust these numbers based on the actual amount you observe in your deployment. Also apply this sizing to your Console server if you enable caching.

Enable Reports Storage

Enable reports storage to store your reports on a dedicated server and improve the performance of reports run in Workspace ONE UEM.

You must be in an on-premises environment.

  1. Navigate to Groups & Settings > All Settings > Installation > Reports.
  2. Set Report Storage Enabled to Enabled.
  3. Configure the report storage settings.
    Settings Description
    Report Storage File Path Enter the path reports are to be stored in the following format: \\{Server Name}\{Folder Name}, where Folder Name is the name of the shared folder you created on the server.
    Report Storage Caching Enabled

    When enabled, files are cached locally on the DS server when accessed for the first time. Subsequent requests are served using the file cached on the DS server instead of streaming from the file storage location.

    If you enable caching, consider accommodating for the amount of space needed on the server.
    Report Storage Impersonation Enabled Enabling this option adds a service account with the correct permissions.
    Report Storage Impersonation user name

    Enter the user name of a valid service account with both read, write, and modify permissions to the shared storage directory.

    Displays when Report Storage Impersonation Enabled is enabled.
    Report Storage Impersonation Password

    Enter the password of a valid service account with both read, write, and modify permissions to the shared storage directory.

    Displays when Report Storage Impersonation Enabled is enabled.
  4. Select the Test Connection button to test the configuration.