Notifications are a communication tool designed to keep you informed about events that can impact your operation of Workspace ONE UEM. The Notifications button is next to the Global Search magnifying glass icon.

The screenshot of the header menu highlights the notification bell icon with the number badge indicating specific alerts.

There are many different kinds of notifications.

  • Application APNs Certificate Expiration – You are notified 30 days before APNs for Applications expire, which is a Critical Priority alert. This notification helps you avoid the hassles involved with expired certificates and keeps the apps functional on your devices.
  • App Removal Protection – This High Priority alert displays when the Application Removal threshold is crossed. You can act by selecting the Review App Removal link on the Notifications pop-up.
  • Device App Log Storage Alert – This notification is a High Priority alert which displays when your storage log exceeds 75% of its capacity. Purge your logs or increase the limit by contacting your support representative. This alert can be dismissed.
  • Enterprise App Repository Updates – This notification is an informational alert which displays when there is an App Update Available from the curated catalog of enterprise apps that you can apply to devices in your fleet.
  • List View Export – This notification appears when the Device or User list view export you requested completes and is ready for examination. This notification is an Info Priority level and can be dismissed.
  • Maintenance and Upgrade Notifications – These bell icon notifications are informational alerts that let you know when an upgrade or maintenance patch is available. It includes notifications for Workspace ONE UEM and Workspace ONE Assist.

    Console banner notifications are informational alerts that let you know when an upgrade patch is available or when a maintenance event is planned or unplanned. The console banner notifications shown are visible to all SaaS admins and include the following subcategories.

    • Maintenance

      This screenshot highlights a zoomed-in banner notification, which appears at the top of the console, alerting you of scheduled maintenance for Workspace ONE UEM.

    • Outages

      This screenshot highlights a zoomed-in banner notification, which appears at the top of the console, alerting you of an unplanned service outage for Workspace ONE UEM.

    • SaaS Product Announcements

      This screenshot highlights a zoomed-in banner notification, which appears at the top of the console, alerting you of a product update for Workspace ONE UEM.

    • Upgrade

      This screenshot highlights a zoomed-in banner notification, which appears at the top of the console, alerting you of scheduled upgrade for Workspace ONE UEM.

  • MDM APNs Expiring – You are notified 30 days before APNs for MDM certificates expire, which is a Critical Priority alert. After the APNs certificate expires, the Critical Priority alert is reduced to a High Priority alert. This notification helps you avoid the hassles involved with expired certificates and keeps your devices in contact with Workspace ONE UEM.
  • Peer-to-Peer Server Update Required – You are notified when a new version of the peer-to-peer server becomes available and that you can upgrade your server to avoid service disruptions.
  • Provisioning Profile Expiration – You are notified when a provisioning profile containing applications expires, requiring you to regenerate the provisioning profile and update it. This notification is a Critical priority level and cannot be dismissed.
  • Token (DEP) Errors – You are notified when DEP synchronization fails due to an expired DEP token.
  • Token (VPP and DEP) Expiration – You are notified when a token is due to expire, so you can renew the token and avoid service disruption.
  • User Group Merge Pending – This notification lets you know that the User Group Merge process is pending and in need of admin approval. Such notification happens in two scenarios:
    • You have the Auto Merge Changes setting deactivated on your Directory-based User Group, which means all changes need approval.
    • You have the Auto Merge Changes enabled and the number of changes exceed the Maximum Allowable Changes threshold. The portion of changed user group info beyond the maximum require admin approval.
  • VPP App Auto Update – High priority alerts that notify you when an application installed with Apple Volume Purchase Program has an updated version you can install.

Manage Console Notifications

When there are active notifications that require your attention, a numeral badge appears on the Notifications icon indicating the number of active alerts. Display the Notifications pop-up by selecting this bell-shaped icon.

You can manage the notifications you receive. This management includes viewing the list of active alerts, Renewing your APNs, Dismissing expired alerts, viewing the list of dismissed alerts, and Configuring Notification Settings.

Each alert displays the organization group under which the APNs for an MDM certificate is located. The alert also shows the expiration date of the certificate and a link to Renew your APNs.

  • View Active Alerts – The default view displays the list of active alerts.
  • Renew your APNs – Displays the Change Organization Group (OG) screen. This screen appears when the OG that manages the device with the impending license expiration is different than the OG you are currently in. Renew this APNs license by selecting Yes to change your OG automatically.

    Renew the license and keep the device in contact with Workspace ONE UEM by following the instructions on the APNs For MDM settings page.

  • Dismiss Alert – Close the expired alert and send it to the Dismissed alert listing by selecting the X button. You cannot close critical priority notifications.
  • Dismiss All – Close all active alerts and send them to the Dismissed alert listing.
  • View Dismissed Alerts – View the listing of dismissed alerts by selecting the Dismissed tab at the top of the Notifications pop-up.

Configure Notifications Settings

Use the Notifications settings on the Account Settings page to enable or deactivate APNs Expiration alerts, select how to receive alerts, and change the email to which it sends alerts.

This screenshot of the header menu highlights where the username can be found and how the account can be accessed.

  1. Select the Account drop-down, which is accessible from almost every page on the Workspace ONE UEM console, then select Manage Account Settings and select the Notifications tab.

    You can also access the notification settings page by selecting the gear icon located in the lower-right corner of the Notifications pop up screen.

  2. Select your notification method when each of the following events occurs.
    Setting Description
    MDM APNs Expiring This notification helps you avoid the hassles involved with expired certificates and keeps your devices in contact with Workspace ONE UEM.
    List View Export You can trigger an alert when the exportation of a User List View or Device List View is complete.
    User Group Merge You can trigger an alert when the Active Directory database changes sync with Workspace ONE UEM and you have Auto Merge Changes deactivated.
    VPP App Auto Update You can trigger an alert when an application installed with Apple Volume Purchase Program has an updated version you can install.
    Application APNs Certificate Expiration This notification helps you avoid the hassles involved with expired certificates and keeps applications functional on your devices.
    Provisioning Profile Expiration You are notified when a provisioning profile containing applications expires, requiring you to regenerate the provisioning profile and update it.
    Apple Business Manager Device Token Expiring You are notified when a DEP token is due to expire and that you can renew to avoid disruption.
    Apple Business Manager Location Token Expiring You are notified when a location token is due to expire and that you can renew to avoid disruption.
    Apple Business Manager Device Token Error You are notified when DEP synchronization fails due to an expired DEP token.
    API Utilization You are notified when the number of API (Application Programming Interface) calls reaches 50%, 75%, 90%, and 100% of the daily API limit.
    Enterprise App Repository Updates You are notified when an application in your catalog of curated enterprise apps has an update that can be applied to devices.
  3. For each event, select between None, Console, Email, and Console and Email, unless specified otherwise.

    Selections of Email and Console and Email require you entering at least one email address in the Send email(s) to: text box. You can enter multiple email addresses separated by commas.

  4. Save or Cancel your changes.