Installing Workspace ONE UEM has several caveats and notes that need to be addressed prior to beginning the installation. Learn more about the requirements, install package files, and the Workspace ONE UEM components.
Be aware of several notes and caveats before attempting to install Workspace ONE UEM on premises. Read through the following sections and ensure that you are fully prepared for following the steps in the remainder of this guide.
Obtain the Latest Version of this Document
Ensure that you are using the latest version of this guide by downloading the latest copy of the document from docs.vmware.com. Workspace ONE UEM frequently makes updates to documentation; having the latest version ensures that you are following the best practices and procedures.
Obtain the Install Package Files
Ensure that you have downloaded the installation package files. The link to these files is provided to you by your Workspace ONE UEM consultant as part of the deployment process. If you do not have the link to the installation package files, then you can search for the files in My Workspace ONE Resources.
Meet the Requirements
Meet all the requirements needed for a Workspace ONE UEM installation. Specific hardware and software requirements are outlined in the Workspace ONE UEM Recommended Architecture Guide, available on docs.vmware.com. A list of other requirements can be found in the Installation Preparation Overview.
To ensure an uninterrupted installation of Workspace ONE UEM, temporarily deactivate scanning for any anti-virus software running on the servers you are updating.
Verify On-Call Resources
Ensure that you have the proper on-call resources available if you need them. These resources might include technical resources such as the Database Analyst, Change Manager, Server Administrator, Network Engineer, and MDM System Administrator.
Workspace ONE UEM Components
To streamline the Workspace ONE UEM installation process, this documentation refers to both the Workspace ONE UEM console server and Workspace ONE UEM Device Services server. Before proceeding, it is important to understand each of these components and what they mean to your specific topology model.
- The Workspace ONE UEM console Server refers to the component of Workspace ONE UEM that renders and displays the UEM console. It presents and sends data to the database directly from the Workspace ONE UEM console.
- The Workspace ONE UEM Device Services Server refers to the component of Workspace ONE UEM that communicates with all managed devices. This server runs all processes involved in receiving and transmitting information from devices to other components of the system.
- The Workspace ONE UEM Application Server is any server that runs a Workspace ONE UEM instance. The standard Workspace ONE UEM deployment method involves installing multiple application servers for these components alongside a database. For each procedure in this guide that references an Application server, complete the procedure on all Workspace ONE UEM servers (Console, Device Services, AWCM, API).
- This documentation assumes that you are using one of the recommended architectures as detailed in the Workspace ONE UEM Recommended Architecture Guide, available on docs.vmware.com. If you are not using one of these architectures, contact VMware AirWatch for additional assistance.
A Note About Screenshots in this Document
Where applicable, this documentation uses screenshots from Windows Server 2012 R2. If you are using Windows Server 2016 or Windows Server 2019 Desktop Experience, then perform the same actions documented in this guide, with the knowledge that the exact steps can slightly differ.
