Workspace ONE UEM powered by AirWatch supports provisioning your Windows devices with apps before they leave the factory. You do so by creating provisioning packages using Workspace ONE Drop Ship Provisioning (Offline). Before creating provisioning packages, you must meet the Workspace ONE Drop Ship Provisioning (Offline) requirements. Use the listed component versions, and see the provisioning components the Workspace ONE UEM enables or requires for your deployment type. After meeting the requirements, you must install the Factory Provisioning Service in your environment.
Workspace ONE Drop Ship Provisioning (Offline) requires on-premises customers to install the service onto an application server.
This service exports applications from the Workspace ONE UEM console and converts them into .PPKG files. You create this provisioning package in the Workspace ONE UEM console using a wizard. The wizard covers configuring the package, adding apps, and exporting the package.
Contact Your OEM for Availability
To use Workspace ONE Drop Ship Provisioning (Offline), contact your OEM (Original Equipment Manufacturer) Representative.
You can also create encrypted PPKGs to provision devices yourself. This process does not use Workspace ONE Drop Ship Provisioning (Offline). You can provision devices either using the device OOBE or by running the PPKG on a device.
Workspace ONE Drop Ship Provisioning (Offline) Requirements by Deployment Type
- Workspace ONE UEM v2008 or later
- Workspace ONE Intelligent Hub for Windows v20.08 or later
- Software Distribution of Win32 apps released with Workspace ONE UEM v2008 and later
Workspace ONE UEM Deployment Software Distribution File Storage CDN SaaS Shared Enabled by Default N/A Enabled by Default SaaS Dedicated version 2008 and later Enabled by Default N/A Enabled by Default On-premises version 2008 and later Enabled by default Required Disabled by default, optional
- Any application uploaded before you enable Software Distribution must be uploaded again.
- If you use the Factory Provisioning Service v20.11 or later, you must use the Workspace ONE Provisioning Tool v.3.1 or later.
Install the Factory Provisioning Service
Before you can use Workspace ONE Drop Ship Provisioning (Offline), you must install the Factory Provisioning Service in your environment.
This process installs the Factory Provisioning Service into your environment. Only On-Premises customers must install this service. Consider reviewing the VMware Workspace ONE UEM Recommended Architecture Guide before installing the service.
Ensure that the servers the Factory Provisioning Service are installed on can reach and connect to your REST API server. The URL for REST API is set under.
Use TLS to ensure that the traffic between the Factory Provisioning Service server and the Workspace ONE UEM console is secured. To use TLS, you must install a certificate for the Factory Provisioning Service server and enable HTTPS.
- Download the Factory Provisioning Service from myWorkspaceONE.
- Run the Factory Provisioning Service installer.
- In the Workspace ONE UEM console, navigate to .
- Ensure that the correct URL is entered:
The Factory Provisioning Service is now installed. You can validate the installation by checking the communication between the various components used.
- REST API over HTTPS
- Device Services over HTTPS
- CDN (if configured)
- Network file share access
The Workspace ONE UEM console and the REST API server communicate with the Factory Provisioning Service server over HTTPS.