The following table provides examples of the verbose logging that you can gather to troubleshoot an issue. These logs are Workspace ONE UEM-specific, so additional third-party logs may be required for troubleshooting. As a best practice, include replication time stamp information to expedite reviewing logging and aiding identification of pertinent errors.
| Example |
Log Files |
|---|---|
| Unable to enroll (AD user) |
Deviceserviceslog.txt, u_ex####.log, DeviceManagement.txt, AWCM.log, and CloudConnector.log. |
| Unable to enroll (Basic User) |
Deviceserviceslog.txt, u_ex####.log, and DeviceManagement.txt. |
| Unable to enroll (DEP) |
Deviceserviceslog.txt, u_ex####.log, DeviceManagement.txt, AWCM.log, and CloudConnector.log. |
| Unable to enroll (AFW) |
Deviceserviceslog.txt, u_ex####.log, DeviceManagement.txt, AWCM.log, and CloudConnector.log. |
| Unable to login to console (Admin) |
WebLogFile.txt, AWCM.log, and CloudConnector.log. |
| Console UI errors |
WebLogFile.txt. |
| Unable to upload application |
WebLogFile.txt. |
| VPP sync failures |
AW.IntegrationService.log and WebLogFile.txt. |
| Unable to upload content |
WebLogFile.txt. |
| Unable to add repository |
WebLogFile.txt, CGContent.log (relay) and CGContent.log (endpoint). |
| Device incorrectly reporting compliance violation |
Deviceserviceslog.txt, AirWatch.log (targeted logging), and complianceservice.txt |
| Device incorrectly reporting email compliance violation |
AW.EAS.IntegrationService.log and WebLogFile.txt. |
| Device not checking in |
Deviceserviceslog.txt, MessagingServiceLog.txt, targeted logging (DS), and device side logging. |
| Profile will not install/push |
Deviceserviceslog.txt, InterrogatorQueueService.log, SmartGroupServiceLogFile.txt, targeted logging (CN&DS), BulkProcessingServiceLogfile.txt, and device side logging. |
| Application will not install/push |
Deviceserviceslog.txt, InterrogatorQueueService.log, SmartGroupServiceLogFile.txt, targeted logging (CN&DS), BulkProcessingServiceLogFile.txt, and device side logging. |
| Certificate will not install/push |
Deviceserviceslog.txt, BulkProcessingServiceLogFile.txt, targeted logging (DS), and device side logging. |
| Products will not push |
Deviceserviceslog.txt, ContentDeliveryService.log, BulkProcessingServiceLogFile.txt, PolicyEngine.log, targeted logging (CN&DS), and device side logging. |
| User group sync fails |
AWCM.log, DirectorySyncServiceLogFile.txt, SchedulerService.log, and CloudConnector.log. |
| User attribute sync fails |
AWCM.log, DirectorySyncServiceLogFile.txt, SchedulerService.log, and CloudConnector.log. |
| User group users missing |
AWCM.log, DirectorySyncServiceLogFile.txt, SchedulerService.log, and CloudConnector.log. |
| DEP sync failures |
WebLogFile.txt and BulkProcessingServiceLogFile.txt |
| Unable to receive email (New Device & SEGv2) |
http-transaction.log, app.log, and policy-update.txt. |
| Unable to receive email (New Device & PowerShell) |
AW.Meg.Queue.Service.log (DS), AWCM.log, and CloudConnector.log if enabled. |
| Unable to receive email (Existing Device & SEG) |
AW.EAS.Web.Listener.log, AW.EAS.Web.log, and AW.EAS.Integrationservice.log. |
| Unable to receive email (Existing Device & SEGv2) |
http-transaction.log and app.log. |
| Unable to receive email (Existing Device & PowerShell) |
Third party logging. |
| Unable to browse internal sites |
Proxy.log (relay), Proxy.log (endpoint), Access_Tunnel.log, targeted logging (DS), and device side logging. |
| Unable to connect to internal content |
CGContent.log (relay), CGContent.log (endpoint), targeted logging (DS), and device side logging. |
| CA integration errors |
WebLogFile.txt, AWCM.log, and CloudConnector.log if enabled. |
| SMTP integration errors |
WebLogFile.txt, AWCM.log, and CloudConnector.log if enabled. |
| Enterprise system connector test connection failure |
WebLogfile.txt, AWCM.log, and Connector.log. |
| ACC test connection failure |
WebLogFile.txt, AWCM.log, and CloudConnector.log. |
| Directory services test connection failure |
WebLogFile.txt, AWCM.log and CloudConnector.log if enabled. |
| AWCM test connection failure |
WebLogFile.txt and AWCM.log. |
| Content Gateway test connection failure |
WebLogFile.txt and CGContent.log (Relay). |
| File Storage test connection failure |
WebLogFile.txt. |
| Syslog errors |
WebLogFile.txt, ChangeEventQueue.log, AWCM.log, and CloudConnector.log if enabled. |
| Installer errors |
%ServiceName%.log. |
| Service startup errors |
Windows Event Logs and %ServiceName%.log. |
| ENSv2 Errors |
ENS.log and ReSubscriptionMechanism.log |
| MAC DMG errors (Munki) |
ManagedSoftwareUpdate.log |
