Back Up Workspace ONE UEM Databases and Servers

Before you upgrade Workspace ONE UEM, create a backup of your databases and servers to protect your business critical data in the event of a failure. Learn more about backing up the Workspace ONE UEM Database, console, and Device Services Servers.

After stopping the appropriate services, you are ready to perform a back up of your components. This ensures you have an effective restore point should you need to roll back your deployment at any time.

CAUTION: Workspace ONE UEM does not back-up your servers as part of the upgrade process. Please contact your server vendor to follow the best practices for backing up your servers. The following sections offer some basic guidance but your procedures may vary. You are responsible for creating backups of your Workspace ONE UEM servers. Failure to do so can result in unrecoverable data loss.

Back up the Workspace ONE UEM Database

Back up your Workspace ONE UEM database to protect all business critical data in the event of an upgrade failure. Learn more about how to use the SQL Server Management Studio to protect the critical data on your database.

1. Make sure to stop all the Workspace ONE UEM services and websites

2. Open the SQL Server Management Studio.

3. Log into the DB server containing the Workspace ONE UEM database.

4. Find the Workspace ONE UEM database in the Object Explorer on the left, right-click and choose Tasks > Backup.

5. Specify a backup location and type, and then select OK to complete the database backup.

Back up the Workspace ONE UEM console and Device Services Servers

If your Workspace ONE UEM console and Device Services Servers are virtualized, you should perform an app server backup in case your upgrade fails or you need to restore the servers later. Learn how to backup your console and server using Vmware vSphere Client.

1. Open up the VMwave vSphere Client and log-in.

2. Locate and select the UEM console or DS server on the left, then press the Take a Snapshot button at the top.

3. Specify a snapshot name, description, and confirm that:

   1. Snapshot the virtual machine’s memory is checked.

   2. Quiesce guest file system is unchecked.