The Workspace ONE Intelligence Connector service collects data from your Workspace ONE UEM database and pushes it to the cloud-based report service.

Find the connector at https://resources.air-watch.com/view/88ymmbfft3zt9jbnc3gt/en.

You must install it on its own server. For additional information about the installation process of other Workspace ONE UEM application servers, refer to the VMware Workspace ONE UEM Installation Guide.

Important:

If you upgrade the Workspace ONE UEM database as part of the upgrade process, you must stop the Workspace ONE Intelligence Connector service during the Workspace ONE UEM Database upgrade and restart the service after completing the upgrade process.

Important:

If you need to change the setting for Deployment Region, do not run the installer again.

To install the Workspace ONE Intelligence Connector service, take the following steps.

  1. Download the Workspace ONE Intelligence Connector installer on to the server you configured for the service.

  2. Run the installer. Select Next.
  3. Accept the Terms of Use and select Next.
  4. Ensure the Workspace ONE Intelligence Connector Service is selected as a feature to install. Select Next.
  5. The installer detects the version of Java installed on the application server. If the installer does not detect the required version, the required version installs. Select Next.
  6. Enter the Database server settings.

    Setting Description
    AirWatch Database server

    Select Browse next to the Database server text box and select your Workspace ONE UEM database from the list of options. If you are using a custom port, do not select Browse. Instead, use the following syntax:  DBHostName,<customPortNumber>, then select Browse to select the database server.

    • For example: db.acme.com, 8043

    Application Authentication

    Select one of the following authentication methods.

    • Windows Authentication uses a service account on the Windows server to authenticate.

      You are prompted to enter the service account that you want to use. This service account is used to run all the application pools and Workspace ONE UEM related services and therefore must have Workspace ONE UEM Database access.

    • SQL Server Authentication uses the SQL server authentication method.

      You are prompted to enter the user name and password.

    AirWatch Database Name Enter the name of the Workspace ONE UEM database or browse the SQL server and select it from a list.

    Select Next.

  7. Select the Destination Folder in which to install the Workspace ONE Intelligence Connector service. Select Next.
  8. Configure the Workspace ONE Intelligence Connector Service settings.

    Setting Description
    Deployment Region

    Select the region for your cloud service.

    Whitelist the api.ci.dpa0.org and the discovery.awmdm.com URLs for all regions. The installer calls these endpoints for a list of all supported regions.

    Each option represents a region of the cloud service, selected based on the location of your enterprise data. United States (Sandbox) is for UAT environments.

    Ensure the right region is selected. Do not run the installer again if you need to change this region in the future.

    If you upgrade your Workspace ONE Intelligence Connector service from a previous version, this screen does not display because you cannot change your region during an upgrade.

    Supported regions and URLs you may want to whitelist:

    • United States (UAT environment)
      • api.sandbox.data.vmwservices.com
      • eventproxy.sandbox.data.vmwservices.com
      • sandbox.data.vmwareservices.com
    • United States (Production)
      • api.na1.data.vmwservices.com
      • eventproxy.na1.data.vmwservices.com
      • na1.data.vmwservices.com
    • Frankfurt
      • api.eu1.data.vmwservices.com
      • eu1.data.vmwservices.com
      • eventproxy.eu1.data.vmwservices.com
    • Ireland
      • api.eu2.data.vmwservices.com
      • eu2.data.vmwservices.com
      • eventproxy.eu2.data.vmwservices.com
    • Sydney
      • api.au1.data.vmwservices.com

      • au1.data.vmwservices.com

      • eventproxy.au1.data.vmwservices.com

    • Tokyo
      • ap1.data.vmwservices.com
      • api.ap1.data.vmwservices.com
      • eventproxy.ap1.data.vmwservices.com
    Installation Token

    Enter your Workspace ONE UEM Installation Token.

    This token is created as part of the Workspace ONE UEM Installation process. For more information, see the VMware AirWatch Installation Guide (VMware provides this document to you as part of the on-premises installation process).

    Select Next.

  9. Select Install to install the Workspace ONE Intelligence Connector service. Once installation completes, select Finish.

For information on accessing Workspace ONE Intelligence features, see Access Workspace ONE Intelligence.