The AirWatch Unified Agent for Windows devices is pre-configured with Workspace ONE UEM. Change these settings when you need the AirWatch Unified Agent to meet certain business needs.

The AirWatch Unified Agent for Windows adds features and functionality for managing and configuring Windows 7 devices. Besides enrollment, the AirWatch Unified Agent reports the device status to the Workspace ONE UEM Console and allows for advanced profiles such as Firewall and Windows Updates.

The AirWatch Unified Agent for Windows can be found on the Resource Portal and at awagent.com.

Configuring the AirWatch Unified Agent

Navigate to Groups & Settings > All Settings > Devices & Users > Windows > Windows 7 > Agent Settings to change the following settings:

Setting Description
Beacon Interval (min) Enter the time interval (in minutes) at which the AirWatch Agent will check in with the Workspace ONE UEM console.
Data Sample Interval (min) Enter the time interval (in minutes) at which the AirWatch Agent will collect a data sample from the device.
Data Transmit Interval (min)

Enter the time interval (in minutes) at which the AirWatch Agent will transmit the collected data sample to the console.

This settings also controls how often the AirWatch Agent checks for a new automatic upgrade if enabled.

Block Enrollment if Windows Genuine validation fails

Enable to block devices with non-genuine copies of Windows Operating Systems from enrolling into Workspace ONE UEM.

  • If a device is enrolled and the AirWatch Agent detects the Windows copy is not genuine, the AirWatch Agent will send an Enterprise Wipe command to the device.
  • If a device attempts to enroll and the copy of Windows is not genuine, a Non-Compliance message will display and immediately unenroll a device.
Enforce Passcode Profile Enable to force the AirWatch Agent to prompt end users for password changes when a passcode profile is installed or updated. This option does not apply to domain-joined devices.
Windows Agent Automatic Updates Enable to automatically update the AirWatch Agent when an update becomes available.

Remote Management

Setting Description
Download Remote Control Cab Select this link to download the cabinet (CAB) installer file for Workspace ONE UEM Remote Management.
Seek Permission

Enable Seek Permission if you want to prompt the end user to accept or decline the remote management request from the admin.

  • Enter a Seek Permission Message that the end user sees when a remote request is sent.
  • Enter the Yes Caption message for the accept button the end user sees on the Seek Permission request.
  • Enter the No Caption message for the decline button the end user sees on the Seek Permission request.
Advanced
Remote Management Port

Enter the port used to communicate between the Remote Management Agent and the Tunnel Agent on the end-user device.

This port is responsible for caching the different frames on the device for use with the screen sharing function. The default port is 7775. Consider leaving the default setting unless port 7775 is in use for other uses in your organization.

Device Log Level Set the Device Log Level to control the verbosity of the remote management application on the device.
Log Folder Path Define the Log Folder Path where the application saves the remote management log file on the device.
Display Tray Icon Enable Display Tray Icon to show the remote management applet on the device.
Max Sessions Enter the maximum number of concurrent sessions allowed on a device.
Number of Retries Enter the number of retries allowed before communication attempts stop.
Retry Frequency (Seconds) Enter the amount of time between attempts to communicate.
Heartbeat Interval (Seconds) Enter the amount of time (in seconds) that passes between status updates that are sent from the device.
Connection Loss Retry Frequency (Seconds) Enter the amount of time (in seconds) that passes between attempts to reestablish the connection.