Use the following step-by-step instructions to apply a Feature Pack to your version of Workspace ONE UEM.

  1. Stop all the Workspace ONE UEM services and websites on Workspace ONE UEM console and Device Services servers.

    If your SEG is on the same server as your Workspace ONE UEM console or Device Services servers, refer to the notices throughout the guide that contain special instructions regarding the EAS Integration and World Wide Web Publishing services.

  2. Back up your Workspace ONE UEM Application Servers and Workspace ONE UEM Database.
  3. Obtain the AirWatch_Application_9.4.X_Install.exe. and AirWatch_Database_9.4.X_Setup.exe files from AirWatch Resources (resources.air-watch.com).

    These will be the full installer files, which you will run on your servers to apply the upgrade.

    Workspace ONE UEM recommends that you retain these *.exe install files.

  4. Execute the AirWatch_Application_9.4.X_Install.exe. by right-clicking and running as administrator on each Console and Device Services server up until the point where all application servers state "IIS and all services are now stopped. Please upgrade your Workspace ONE UEM database using the provided script", then immediately proceed to the next step.

    Workspace ONE UEM recommends that you retain these *.exe install files.

  5. Run the AirWatch_Database_9.4.X_Setup.exe executable on the Workspace ONE UEM database server.

    Workspace ONE UEM highly recommends that you retain these *.exe install files.

  6. Finish running the installers on each Console and Device Services server.