For supervised devices running iOS 7 and higher, you can clear the Activation Lock using one of three methods.

The available methods are:

Use the Clear Activation Lock Command

Using the Clear Activation Lock command you can clear the Activation Lock on a device without performing a device wipe. This command is useful if you know the whereabouts of the device and do not want to wipe its contents completely to clear the lock. This command also works even if the device is unenrolled from Workspace ONE UEM MDM.

To use the command:

  1. Navigate to Devices > List View.
  2. Select an iOS device.
  3. The Device Details page displays Select the More drop-down to see a list of available remote commands.
  4. Select Clear Activation Lock.
  5. Select Deactivate.

Enter an Activation Lock Bypass Code

Entering an Activation Lock Bypass Code can be useful if the device has been unenrolled from Workspace ONE UEM MDM and you have no means by which to perform a Clear Activation Lock command or device wipe. To view the bypass code:

  1. Navigate to Devices > List View.
  2. Select an iOS device. The Device Details page displays.
  3. Select the More drop-down to see a list of available remote commands.
  4. Select Clear Activation Lock. The Activation Lock Bypass Code displays on the screen.

Reactivate the device once factory wiped using MDM. When you reach the Activate iPhone pane in the Setup Assistant, enter the bypass code as the Activation Lock password and leave the Apple ID text box empty.

Perform a Device Wipe

When performing a device wipe command, you also have the option clearing the Activation Lock on a device. To perform a wipe: 

  1. Navigate to Devices > List View.
  2. Select an iOS device. The Device Details page displays.
  3. Select the More drop-down to see a list of available remote commands.
  4. Select Device Wipe. The Device Wipe page displays.
  5. Select Clear Activation Lock. Enter your Security PIN, and the device is wiped.