The following table lists the logging functions available for the Console component. Please note that the API service is installed by default. All Logs are located in the /AirWatch/Logs folder unless otherwise specified.

Folder

Log Name

Description

AirWatch API

Aw.WebApi.Help.log

Contains API help page information and errors to various API help sub-pages.

AirWatch API

AW_Core_Api.log

Contains information on calls made to the API endpoint for available API commands.

AirWatch API

AW_MAM_Api.log

Contains information relating to specifically the /API/MAM endpoint.

AirWatch API

AW_MCM_Api.log

Contains information relating to specifically the /API/MCM endpoint.

AirWatch API

AW_MDM_Api.log

Contains information relating to specifically the /API/MDM endpoint.

AirWatch API

AW_MEM_Api.log

Contains information relating to specifically the /API/MEM endpoint.

AirWatch API

Webserviceapi.log

Contains information on numerous service nodes and reports for listening status, endpoint URL, and additional details. This log is not utilized in the latest release.

AirWatch Services

AWServices.log

Contains information on the AirWatch SOAP API.

GooglePlaySearch

Google_Marketplace.log

Contains information on Google Play integration including showing application search history.

IIS>W3SVC1

u_ex####.log

Contains history of IIS web endpoints accessed and response codes delivered (Ex: /AirWatch & /Enroll).

Inetpub > Logs > FailedReqLogFiles

Fr####.xml

Contains failed IIS request log traces. You must enable this log as it is disabled by default.

Services

AgentBuilder.log

Contains information on rugged agent (CAB) creation for side load enrollment.

Services

AirWatchGemAgent.log

Contains information on the GEM License assessing service and its back-end connections.

Services

ApiWorkflowService.log

This service log cites processed device commands from the REST API.

Services

AW.Meg.Queue.Service.log

Contains information on the email policy updates for SEG or Powershell integration, associated MSMQ reader information, SQL connection errors, and encryption ciphers.

Services

AW.IntegrationService.log

Contains information on all AW third-party integrations such as Apple School Manager APIs, VPP, and App Scan.

Services

BackgroundProcessorServiceLogFile.txt

Contains information on multiple different jobs that are processed in the background asynchronously such as console exports or report generation.

Services

BulkProcessingServiceLogFile.txt

Contains information on bulk commands such as SDK, certificates, APNS messages, DEP APIs, command queues, users, user groups, profiles, and apps.

Services

ContentDeliveryService.log

Contains information on content delivery and relay server communication for product provisioning.

Services

ChangeEventQueue.log

Contains information on event log entries, the batch save of those logs, syslog configuration loads, and policy updates for AW Tunnel.

Services

DirectorySyncServiceLogFile.txt

Contains information on directory user and group syncs such as member lists and LDAP mapping and definitions.

Services

MessagingServiceLog.txt

Contains information on notifications sent to the various 3rd party messaging services (APNs, GCM, WNS).

Services

PolicyEngine.log

Contains information on the device policies queue and products information related to user, OG and device compliance. It will also include information on product provisioning processing and delivery.

Services

SchedulerService.log

Contains information on the various jobs that are executed by the scheduler service such as Automatic sync, VPP user invite sync, bulk notification push, and AD sync triggers. For an exhaustive list please see Groups & Settings > All Settings > Admin > Scheduler.

Services

SmartGroupServiceLogFile.txt

Contains information relating to reconciliation of smart group mappings resulting from enrollments, changes in device or user state, and reports the resulting change for smart groups.

Services

SMSService.log

Contains information on batch SMS sent to devices.

Services

ComplainceSerivce.txt

Logs Compliance service data

Services

ChangeEventOutboundQueueService.txt

Sends event notifications from source component to a central location (Ex: Syslog)

Web console

WebLogFile.txt

Contains information on the console user interface.

TargetedLogging

####Airwatch.log

Contains information on targeted logging enabled devices.