The Workspace ONE Intelligence Connector service collects data from your Workspace ONE UEM database and pushes it to the cloud-based report service.
Find the connector at https://resources.workspaceone.com/view/88ymmbfft3zt9jbnc3gt/en.
You must install it on its own server. For additional information about the installation process of other Workspace ONE UEM application servers, refer to the VMware Workspace ONE UEM Installation Guide on https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/.
If you upgrade the Workspace ONE UEM database as part of the upgrade process, you must stop the Workspace ONE Intelligence Connector Service during the Workspace ONE UEM Database upgrade. You must then restart the service after finishing the upgrade process.
If you must change the setting for Deployment Region, do not run the installer again.
To install the Workspace ONE Intelligence Connector Service, take the following steps.
Download the Workspace ONE Intelligence Connector installer on to the server you configured for the service.
- Run the installer and select Next.
- Ensure that the Workspace ONE Intelligence Connector Service is selected as a feature to install. Select Next.
- The installer detects the version of Java installed on the application server. If the installer does not detect the required version, the required version installs. Select Next.
Enter the Database server settings.
Setting Description AirWatch Database Server
Select Browse next to the Database server text box and select your Workspace ONE UEM database from the list.
If you are using a custom port, do not select Browse. Instead, use the following syntax: DBHostName,<customPortNumber>, then select Browse to select the database server.
For example: db.acme.com, 8043
Select one of the following authentication methods.
Windows Authentication uses a service account on the Windows server to authenticate.
You are prompted to enter the service account that you want to use. This service account is used to run all the application pools and Workspace ONE UEM-related services. The service account must have Workspace ONE UEM Database access.
SQL Server Authentication uses the SQL server authentication method.
You are prompted to enter the user name and password.
AirWatch Database Name Enter the name of the Workspace ONE UEM database or browse the SQL server and select it from a list.
- Select the Destination Folder in which to install the Workspace ONE Intelligence Connector service. Select Next.
Configure the Workspace ONE Intelligence Connector Service settings.
Setting Description Deployment Region
Select the region for your cloud service.
Whitelist the api.ci.dpa0.org , discovery.awmdm.com, and artifactrepo.data.vmwservices.com URLs for all regions. The installer calls these endpoints for a list of all supported regions.
Each URL represents a region of the cloud service and is selected based on the location of your enterprise data. The United States (Sandbox) is for UAT environments.
Ensure that the right region is selected. Do not run the installer again if you must change this region in the future.
If you upgrade your Workspace ONE Intelligence Connector Service from a previous version, this screen does not display because you cannot change your region during an upgrade.
Whitelist the URLs depending on your region.
- All Regions
- United States (UAT environment)
- United States (Production)
Enter your Workspace ONE UEM Installation Token.
This token is created as part of the Workspace ONE UEM Installation process. For more information, see the VMware AirWatch Installation Guide (VMware provides this documentation to you as part of the on-premises installation process).
- All Regions
- Select Install to install the Workspace ONE Intelligence Connector Service. After the installation finishes, select Finish.
For information on accessing Workspace ONE Intelligence features, see Access Workspace ONE Intelligence.