The following table lists the logging functions available for the Device Services component. Please note that the API service is installed by default. All Logs are located in the /AirWatch/Logs folder unless otherwise specified.

Folder

Log Name

Description

AirWatch API

Aw.WebApi.Help.log

Contains historical API help page information and errors to various API help sub-pages.

AirWatch API

AW_Core_Api.log

Contains information on calls made to the API endpoint for available API commands.

AirWatch API

AW_MAM_Api.log

Contains information relating to specifically the /API/MAM endpoint.

AirWatch API

AW_MCM_Api.log

Contains information relating to specifically the /API/MCM endpoint.

AirWatch API

AW_MDM_Api.log

Contains information relating to specifically the /API/MDM endpoint.

AirWatch API

AW_MEM_Api.log

Contains information relating to specifically the /API/MEM endpoint.

AirWatch Services

AWServices.log

Contains information on the AirWatch services including logging level and service details. This log also contains SOAP API related information.

AppCatalog

AppCatalogLogFile.txt

Contains information related to the application catalog such as application assignment, device requests when loading the app catalog, and user authentication.

DeviceManagement

DeviceManagement.log

Contains information on the early stages of enrollment including token or group ID validation, restriction checks, and authentication.

DeviceServices

DeviceServicesLog.txt

Contains information related to all device communications with AirWatch.

GooglePlaySearch

Google_Marketplace.log

Contains information on Google Play integration.

IIS>W3SVC1

u_ex####.log

Contains history of IIS web endpoints accessed and response codes delivered (Ex: /DeviceServices & /DeviceManagement).

Inetpub > Logs > FailedReqLogFiles

Fr####.xml

Contains failed IIS request log traces. This log must be enabled as it is turned off by default.

MyDevice

WebLogfile.txt

Contains information on actions taken within the self-service portal.

Services

APIWorkflowService.log

Contains information on the API such as logging level, MSMQ reader errors and SQL connection errors.

Services

AW.IntegrationService.log

Contains information on all AW third-party integrations such as Apple School Manager APIs, VPP, and App Scan.

Services

AW.Meg.Queue.Service.log

Contains information on the email policy updates for SEG or Powershell integration, associated MSMQ reader information, SQL connection errors, and encryption ciphers.

Services

BulkProcessingServiceLogFile.txt

Contains information on bulk commands related to SDK, certificates, APNS messages, DEP APIs, command queues, users, user groups, profiles, and apps.

Services

ChangeEventQueue.log

Contains information on event log entries, the batch save of those logs, syslog configuration loads, and policy updates for AW Tunnel.

Services

InterrogatorQueueService.log

Contains information related to processed device samples for all platforms to be updated to the DB such as Application and Profile samples from device.

Services

InterrogatorService.log

Contains information on events related to the interrogator service. This log is not utilized in the latest release.

Services

LogManagerSerivce.log

Contains information on processing Log Manager data from Windows Mobile devices.

Services

MasterQueueService.log

Contains information on the device samples received from Apple devices before they are sent to their respective sample queues for processing by the Interrogator Queue Monitor Service.

Services

MessagingServiceLog.txt

Contains information on sends and response times to the various third-party messaging services (APNs, GCM, WNS).

Services

MyDevice.log

Shows SPP logons and SSP related errors.

Services

ProvisioningPackageServicelogfile.txt

Logs provisioning package information for auto enrollment of applicable Windows 10 device

Services

ChangeEventOutboundQueueService.txt

Sends event notifications from source component to a central location (Ex: Syslog)

TargetedLogging

####Airwatch.log

Contains information on targeted logging enabled devices.