Before getting started with the Workspace ONE UEM Telecom Management solution, you must know the pre-requisites to streamline the process. These pre-requisites help you to experience the complete benefits of the product:

  • Telecom management can be enabled only in your topmost organization group.
  • In Android devices, the communication between devices and console (that is, sending samples and telecom usage data from device to console) happens in presence of the telecom service application. This application gets installed automatically onto the device during Workspace ONE UEM Agent enrollment if the device is set to collect Telecom usage information.
  • In iOS/Blackberry devices, the samples from the devices are sent through the AirWatch Agent.

More information on telecom management is explained in the following sections.

A Note About iOS Devices Reporting Data Usage

Please note that if you configure Telecom Management in the UEM console and then enroll iOS devices, in that order, then the AirWatch Agent should start reporting data usage immediately under device details.

However, if iOS devices are enrolled first, and then you configure Telecom Management, then the end user must select the AirWatch Agent from their device to receive the new settings (assuming the AirWatch Agent is running in the background). If the AirWatch Agent is not running on the device, the AirWatch Agent must be launched to receive the new settings and to start collecting Telecom usage data.

A best practice is to turn on the Background App Refresh setting in the Apple iOS Agent ( Groups & Settings > All Settings > Devices & Users > Apple > Apple iOS > Agent Settings). This ensures the AirWatch iOS Agent, when running as a background app on the device, checks into the UEM console on a regular basis so that settings are updated and Telecom usage data is collected. The end user is not required to launch the AirWatch Agent. If the app is closed by the user or the device is rebooted, the app needs to be relaunched to remain in the background unless the device is rebooted or the app is stopped forcefully.

Querying or reporting of the cellular data usage follows a frequency of once per day only.