After you download the ENS installer, install ENS as an on-premises component on the same domain as the Exchange server. During the installation, you must select the Microsoft Exchange version, notification type, and enter all the required email server and proxy details.

  1. Run the installer and select Next in the AirWatch Email Notification Service - InstallShield Wizard window.
  2. Accept the End User License Agreement and click Next.
  3. Click Next to install ENS to the default folder, C:\AirWatch\.
  4. Click Browse and select the ENS configuration file.
  5. Enter the certificate password that you entered earlier in the UEM console to download the ENS configuration file. Select Next. For information about downloading the ENS configuration file, see Download the Email Notification Service
  6. Enter the email server details and then select Next.
    Settings Descriptions
    Email Server URL The URL of the email server.
    Domain The domain on the service account.
    Service Account Name The service account name that impersonates the users of a specified domain to receive email notifications from the Exchange.
    Password The password for the service account.
  7. Select the version of the Microsoft Exchange and Notification Type, and then select Next.
    If you select Available notification types
    Exchange 2010
    • Default Notification
    • Sender and Subject
    Exchange 2013/2016/O365
    • Default Notification
    • Sender and Subject
    • Preview
    1. If you select the Exchange version as Exchange 2010, 2013, or 2016, then enter the ENS server details. Click Next.
      Settings Descriptions
      Internal
      Host Name

      The internal host name or IP address of the ENS server.

      Port Port number
      External
      Hostname

      The external host name or IP address of the ENS server. The Exchange server must reach this IP address on the specified port.

      The external host when configured forwards the requests from the Exchange server to the ENS server.

      Port Port number
    2. If the internal and the external details of the ENS server are the same, then select the External Not Applicable check box. The internal details that you have entered appears in the external fields.
    3. If the external host is different, then deselect the External Not Applicable check box and enter the external details.
    4. The URL prefixes can be either http or https. If the URL prefix is 'https', then bind the AW.Mail.Notification.Service with the SSL certificate of the ENS server by using the command:
      netsh http add sslcert ipport=
                                    
                                    
                                    
                                    IP address of ENS server:443 certhash=
                                    
                                    
                                    
                                    Certificate Thumbprint of ENS server appid={448c5ce7-85b3-4a97-9d94-ba8899594bea}
                                    
                                    
                                    
                                 
    5. If you select the Exchange version as Office 365, then select the Subscription Type.
    6. If you select Streaming Notifications, click Next and proceed with Step 8. Workspace ONE supports Streaming notification model only with Office 365 and not with on-premises Exchange servers.
    7. If you select Push Notifications, click Next, enter the ENS server details, and then proceed with Step 8. Workspace ONE supports Push notification model with on-premises Exchange 2010, Exchange 2013, Exchange 2016 and Office 365.

      For more information on the streaming and push notification functionality, see Notification Mechanisms

  8. If a proxy is required for communication between the ENS server and the Cloud Notification Service (CNS), select the Enable CNS Proxy check box, enter the CNS Proxy details, and then select Next.
    Settings Descriptions

    Hostname / IP Address

    IP address of the CNS proxy server.
    Proxy Port The proxy port number.
    Authentication Type

    The type of authentication: Anonymous or Basic/Windows

    If you select Basic/Windows, enter the user name and password or the Windows credentials, to access the server.

    User Name User name to access the server.
    Password Password to access the server.
  9. If a proxy is required for communication from the ENS server to the API endpoint, select the Enable API Proxy check box, enter the API Proxy details, and then select Next.
    Settings Descriptions

    Hostname / IP Address

    IP address of the API proxy server.
    Proxy Port The proxy port number.
    Authentication Type

    The type of authentication: Anonymous or Basic/Windows

    If you select Basic/Windows, enter the user name and password or the Windows credentials, to access the server.

    User Name User name to access the server.
    Password Password to access the server.
  10. If an outbound proxy is required to configure the outbound traffic from ENS to the Exchange server, select Enable Exchange Proxy. Enter the Exchange Proxy details and then select Next.
    Settings Descriptions

    Hostname / IP Address

    IP address of the Exchange proxy server.
    Proxy Port The proxy port number.
    Authentication Type

    The type of authentication: Anonymous or Basic/Windows

    If you select Basic/Windows, enter the user name and password or the Windows credentials to access the server.

    User Name User name to access the server.
    Password Password to access the server.
  11. Select Install to install the service in the selected destination folder. While the installation is in progress, the ENS Config Tool shortcut icon is automatically created on the desktop.
  12. Select the Select to configure multiple Exchange Servers OR multiple Service accounts check box to add multiple service account or multiple exchange details or select Finish to exit the AirWatch Email Notification Service - InstallShield Wizard.

    For information on configuring multiple service accounts or exchange servers, see Create Multiple Exchange Servers and Service Accounts.
Note:

You can change the logging level from ‘Error’ to ‘Verbose’ in the app config (AW.Mail.Notification.Service.Config) file located in your installation folder.