Toward the end of your Workspace ONE UEM installation, you may see a Global Enterprise Manager screen asking for your Installation Token generated from myAirWatch. This token is used to provision the necessary secure channel certificate to your Workspace ONE UEM database if it is not already present, such as in a new installation.

If your Workspace ONE UEM application server does not have outbound Internet access to the signing service, as defined under Network Requirements, then the Authentication Token field does not display on the Global Enterprise Manager. In this case, the manual flow installer is automatically launched. In case the installer is not automatically launched, you can manually run it by navigating to Workspace ONE UEM/Supplemental Software/CertInstaller/ and running CertificateInstaller.exe. This EXE file opens a screen to guide you through the manual installation method.

  1. Select Next to continue and start the wizard.
  2. Select whether to use SQL Authentication or Windows Authentication. Select the same option that you chose during the main installation procedure. For SQL Authentication, the appropriate credentials are seeded in your config file. For Windows Authentication, you must enter the credentials of the Windows user to authenticate.

    myAW_manual_cert_flow_1

  3. Select the Get File button and generate a PLIST file that contains a batch of certificate signing requests. Save this file to a location that has outbound Internet access to the myAirWatch signing service.

    myAW_manual_cert_flow_2

  4. Log in to myAirWatch and navigate to Hamburger menu > myAirWatch > My Company.
  5. Select Certificate Signing Portal.

    myAW_Cert_Flow_1

  6. Select Authorize Install.

    myAW_Cert_Flow_2

  7. Select Upload Your File.

    myAW_Cert_Flow_3

  8. Using the link, upload a PLIST file from your computer and select the PLIST file you saved previously.

    myAW_Cert_Flow_4

  9. Select Upload This File and save the file provided.

    myAW_Cert_Flow_5

  10. In the installer, select Set File and select the file myAirWatch provided. If successful, the Next button is enabled and you may proceed with installation.

Installation Failed

If you see that the installation failed screen at any point during installation, then something went wrong. You can select Back to try again or contact Workspace ONE Support for assistance.