The following table provides examples of the verbose logging that you can gather to troubleshoot an issue. These logs are AirWatch-specific, so additional third-party logs may be required for troubleshooting. As a best practice, include replication time stamp information to expedite reviewing logging and aiding identification of pertinent errors.

Example

Log Files

Unable to enroll (AD user)

Deviceserviceslog.txt, u_ex####.log, DeviceManagement.txt, AWCM.log, and CloudConnector.log.

Unable to enroll (Basic User)

Deviceserviceslog.txt, u_ex####.log, and DeviceManagement.txt.

Unable to enroll (DEP)

Deviceserviceslog.txt, u_ex####.log, DeviceManagement.txt, AWCM.log, and CloudConnector.log.

Unable to enroll (AFW)

Deviceserviceslog.txt, u_ex####.log, DeviceManagement.txt, AWCM.log, and CloudConnector.log.

Unable to login to console (Admin)

WebLogFile.txt, AWCM.log, and CloudConnector.log.

Console UI errors

WebLogFile.txt.

Unable to upload application

WebLogFile.txt.

VPP sync failures

AW.IntegrationService.log and WebLogFile.txt.

Unable to upload content

WebLogFile.txt.

Unable to add repository

WebLogFile.txt, CGContent.log (relay) and CGContent.log (endpoint).

Device incorrectly reporting compliance violation

Deviceserviceslog.txt, AirWatch.log (targeted logging), and complianceservice.txt

Device incorrectly reporting email compliance violation

AW.EAS.IntegrationService.log and WebLogFile.txt.

Device not checking in

Deviceserviceslog.txt, MessagingServiceLog.txt, targeted logging (DS), and device side logging.

Profile will not install/push

Deviceserviceslog.txt, InterrogatorQueueService.log, SmartGroupServiceLogFile.txt, targeted logging (CN&DS), BulkProcessingServiceLogfile.txt, and device side logging.

Application will not install/push

Deviceserviceslog.txt, InterrogatorQueueService.log, SmartGroupServiceLogFile.txt, targeted logging (CN&DS), BulkProcessingServiceLogFile.txt, and device side logging.

Certificate will not install/push

Deviceserviceslog.txt, BulkProcessingServiceLogFile.txt, targeted logging (DS), and device side logging.

Products will not push

Deviceserviceslog.txt, ContentDeliveryService.log, BulkProcessingServiceLogFile.txt, PolicyEngine.log, targeted logging (CN&DS), and device side logging.

User group sync fails

AWCM.log, DirectorySyncServiceLogFile.txt, SchedulerService.log, and CloudConnector.log.

User attribute sync fails

AWCM.log, DirectorySyncServiceLogFile.txt, SchedulerService.log, and CloudConnector.log.

User group users missing

AWCM.log, DirectorySyncServiceLogFile.txt, SchedulerService.log, and CloudConnector.log.

DEP sync failures

WebLogFile.txt and BulkProcessingServiceLogFile.txt

Unable to receive email (New Device & Classic SEG)

AW.Meg.Queue.Service.log (DS), AW.EAS.Web.Listener.log, AW.EAS.Web.log, and AW.EAS.Integrationservice.log

Unable to receive email (New Device & SEGv2)

http-transaction.log, app.log, and policy-update.txt.

Unable to receive email (New Device & PowerShell)

AW.Meg.Queue.Service.log (DS), AWCM.log, and CloudConnector.log if enabled.

Unable to receive email (Existing Device & SEG)

AW.EAS.Web.Listener.log, AW.EAS.Web.log, and AW.EAS.Integrationservice.log.

Unable to receive email (Existing Device & SEGv2)

http-transaction.log and app.log.

Unable to receive email (Existing Device & PowerShell)

Third party logging.

Unable to browse internal sites

Proxy.log (relay), Proxy.log (endpoint), Access_Tunnel.log, targeted logging (DS), and device side logging.

Unable to connect to internal content

CGContent.log (relay), CGContent.log (endpoint), targeted logging (DS), and device side logging.

CA integration errors

WebLogFile.txt, AWCM.log, and CloudConnector.log if enabled.

SMTP integration errors

WebLogFile.txt, AWCM.log, and CloudConnector.log if enabled.

Enterprise system connector test connection failure

WebLogfile.txt, AWCM.log, and Connector.log.

ACC test connection failure

WebLogFile.txt, AWCM.log, and CloudConnector.log.

Directory services test connection failure

WebLogFile.txt, AWCM.log and CloudConnector.log if enabled.

AWCM test connection failure

WebLogFile.txt and AWCM.log.

Content Gateway test connection failure

WebLogFile.txt and CGContent.log (Relay).

File Storage test connection failure

WebLogFile.txt.

Syslog errors

WebLogFile.txt, ChangeEventQueue.log, AWCM.log, and CloudConnector.log if enabled.

Installer errors

%ServiceName%.log.

Service startup errors

Windows Event Logs and %ServiceName%.log.

ENSv2 Errors

ENS.log and ReSubscriptionMechanism.log

MAC DMG errors (Munki)

ManagedSoftwareUpdate.log

App Wrapping errors

AppWrap.log.