Using the Remote View command, administrators can easily assist with troubleshooting by viewing an end user's device from an AirPlay-enabled destination, such as AirServer, Reflector, or X-Mirage.

Stopping Remote View

On iOS 7+ Supervised devices:

On iOS 7+ supervised (only) devices, you can use the Stop Remote View. Once Remote View is enabled, this command is available in the More menu.

  1. Go to Devices > List View and select the device in the UEM console.
  2. Navigate to More > Support > Stop Remote View.

On other devices:

To stop a Remote View session on other devices, the end user must close the session on the device.

Note:

Non-supervised devices, do not have access to the Stop Remote View command, so it does not appear in the More menu even if a session is running.