Perform these steps to verify that your Workspace ONE UEM environment is ready to upgrade.

First, verify Site URLs.

  1. Log in to the Workspace ONE UEM console and navigate to Groups & Settings > All Settings > System > Advanced > Site URLs
  2. Verify the following Site URLs are correct:
    • The Console URL should be "https://{CONSOLE_URL}/AirWatch, where {CONSOLE_URL} is the URL of your UEM console Server.
    • The Device Services URL should be "https://{AW_DS_URL}/DeviceServices, where {AW_DS_URL} is the URL of your Device Services server.
    • The REST API should be "https://{AW_API_URL}/API, where {AW_API_URL} is the URL of your API server.
    • For a typical configuration, nothing should appear as "localhost" except for the Google Play Service URL.

      Upgrade_SiteURLsFirstCheck

    Next, validate your Directory Service connectivity.

  3. Navigate to Groups & Settings > All Settings > System > Enterprise Integration > Directory Services.
  4. Select the Test Connection button to verify connectivity.

    Upgrade_DirServCheck

    Next, check the validity of your APNs certificate.

  5. Navigate to Groups & Settings > All Settings > Devices & Users > Apple > APNs for MDM.
  6. Double-check the expiration date of your APNs certificate and ensure it will not occur before the upgrade procedure.

    Upgrade_APNsCheck

    Next, verify your Reports functionality.

  7. Navigate to Groups & Settings > All Settings > Installation > Reports.
  8. Confirm reports are configured with the proper Server URL. For example: http://SERVER_NAME/ReportServer
  9. Close the settings page and navigate to Hub > Reports & Analytics > Reports > List View and try running a report (for example, Admin User Roles) to ensure reports are working correctly.

    Next, verify that Require Google Account is checked at the Global level.

  10. From your Global organization group, navigate to Groups & Settings > All Settings > Devices & Users > Android > Agent Settings.
  11. Confirm that Require Google Account is checked.

    Upgrade_GoogleCheck