Explore and implement logging for peripheral components that you may have integrated into your Workspace ONE UEM deployment.

All Logs are located in the /AirWatch/Logs folder unless otherwise specified.

VMware Enterprise Systems Connector (ACC)

Folder

Log Name

Description

CloudConnector

AirWatchDiagnosticService.log

Contains information on ACC diagnostic sample processing and saving.

CloudConnector

CloudConnector.log

Contains information about ACC Services such as directory authentication, group syncs, communication with CA/PKI, PowerShell, syslog, and additional ACC services.

Classic Secure Email Gateway (SEG)

Folder

Log Name

Description

EASListener

Username.log or EASIdentifier.log

Contains information on a single device’s transactions with the SEG and forwarded responses to Exchange. You must enable this targeted log as it is not enabled by default.

EASListener

AW.EAS.Web.Listener.Log

Contains information on all device transactions with the SEG and forwarded responses to exchange.

SEG Console

AW.EAS.Web.Log

Contains information on back end service communication as well as updated device policy records.

SEG Setup

AW.EAS.Setup.log

Contains log information on initial configuration and changes to SEG setup configurations.

Services

AirWatchDiagnositcServiceSEG.log

Contains information on SEG diagnostic sample processing and saving.

Services

AW.EAS.IntegrationService.log

Contains information on SEG device policy API integration and MEM Configuration service communication.

Services

AirWatch.Kerberos.AuthService.log

Contains information on Kerberos token authentication.

Inetpub > Logs > W3SVC1

U_ex####.log

Contains history of IIS endpoints accessed and response codes delivered (Ex: /Microsoft-Server-Activesync).

Secure Email Gateway v2 (SEGv2)

Folder

Log Name

Description

SecureEmailGateway

App.log

Contains information on device transactions and an analysis of each request passed through SEGv2.

SecureEmailGateway

http-transaction.log

Contains information on overview of each email request passed through SEGv2 (Transaction summary).

SecureEmailGateway

Policy-update.txt

Contains information on the policy cache and any real-time or bulk policy updates.

SecureEmailGateway

Active-sync-payload-reporting.txt

Contains information on console transaction reporting including details on EAS request info posted to console.

SecureEmailGateway

Non-compliant-devices.txt

Contains information on the blocked transactions and detail analysis of those refused requests.

Email Notification Service

Folder

Log Name

Description

/

AW.Mail.Notification.Service.log

Contains information on ENS communication such as log subscriptions to the email server, transactions with API servers, notification status for user/device, and communications to CNS.

Email Notification Service v2

Folder

Log Name

Description

/

ENS.log

ENS web application logging

/

ReSubscriptionMechanism.log

Logs for the subscription service that runs monitoring user’s subscriptions and sending out notifications to have clients re-register

/

RSAKeysTracker.log

Logs for service that monitors the key repository in the DB and triggers creations of additional keys when necessary.

VMware Tunnel

Folder

Log Name

Description

AirWatch Tunnel Proxy

AirWatchDiagnosticService.log

Contains information on Tunnel diagnostic sample processing and saving.

AirWatch Tunnel Proxy

Proxy.log (Relay)

Contains information on Tunnel Proxy such as whitelisted devices entries, authentication, and certificate status from requesting device to AWCM.

AirWatch Tunnel Proxy

Proxy.log (Endpoint)

Contains information on web requests through the proxy and to the listening endpoint.

/var/log/airwatch/vpnd/

vpn.log

Contains information on VPN communications such as whitelisting devices, communication with API/AWCM, and health check status.

/var/log/airwatch/vpnd/

tunnel_init.log

Contains information on Tunnel configuration and initialization.

/var/log/airwatch/vpnd/

Access_tunnel.log

Contains information on Tunnel access such as user/device information and application details with respective sites accessed.

AirWatch Content Gateway

Folder

Log Name

Description

ContentGateway

CGContent.log (Relay)

Contains information on Content Gateway access such as authentication, trust relationship establishment, and repository structure services.

ContentGateway

CGContent.log (Endpoint)

Contains information on repository folder actions and user impersonation.

Unified Access Gateway

Folder

Log Name

Description

/Opt/VMware/Gateway/Logs

*.ZIP

Collection of log files on the UAG appliance.

/var/log/airwatch/tunnel/vpnd

Tunnel-init.log

Logging for VMware Tunnel component

/var/log/airwatch/tunnel/vpnd

Tunnel.log

Logging for VMware Tunnel component

/var/log.airwatch/proxy

Proxy.log

Logging for the VMware Tunnel proxy component

/var/log/airwatch/appliance-agent

Appliance-agent.log

Logging for the VMware Tunnel appliance agent

Remote File Storage

Folder

Log Name

Description

RemoteFileStorage

Rfs-web.log

Contains information on RFS such as certificates, tokens, files, and storage file paths.

Content Rendering Engine

Folder

Log Name

Description

/var/log/airwatch/cre/

Cre.log

Contains information on CRE such as Hazelcast, render requests, and associated manifests.

VMware Identity Manager Service

Folder

Log Name

Description

/…/opt/vmware/horizon/workspace/logs

Accessontrol-service.log

Access control service logging which handles role based access control for vIDM admins

/…/opt/vmware/horizon/workspace/logs

Admin-Tool.log

Contains outputs from scripts called as admin tools.

/…/opt/vmware/horizon/workspace/logs

Analytics-service.log

Log for analytics service that managed audit events, reports, and search functionality.

/…/opt/vmware/horizon/workspace/logs

Audit.log

Contains information on services and servlets including the API and elastic search functionalities.

/…/opt/vmware/horizon/workspace/logs

Calculator-deadletters.log

Contains information on anything that was not calculated.

/…/opt/vmware/horizon/workspace/logs

Calc-v2.log

Contains information on when the calculators were run. Calculators are responsible for completing entitlements of users/groups to app in the background.

/…/opt/vmware/horizon/workspace/logs

Catalina.log

Contains information on the Tomcat service. Date indicated roll-over.

/…/opt/vmware/horizon/workspace/logs

Cert-proxy.log

Contains certificate proxy information used by Android Mobile SSO. Date indicates roll-over.

/…/opt/vmware/horizon/workspace/logs

Certproxy-catalina.log

Stderr /stdout for cert proxy process.

/…/opt/vmware/horizon/workspace/logs

Certproxy-service.YYYY-MM-DD.log

 

Apache commons daemon wrapper logs for starting cert-proxy (date appended).

/…/opt/vmware/horizon/workspace/logs

Configurator.log

Contains information related to the configurator admin UI that runs on port 8443.

/…/opt/vmware/horizon/workspace/logs

Connector.log

Contains information related to the Identity Manager Enterprise System Connector.

/…/opt/vmware/horizon/workspace/logs

Connector-sync.log

Connector synchronization logs.

/…/opt/vmware/horizon/workspace/logs

Db-sql-and-tx.log

SQL and transaction database logs for IDM.

/…/opt/vmware/horizon/workspace/logs

Entitlement-calc-logic.log

Contains information on an additional background calculator specifically the entitlement calculations.

/…/opt/vmware/horizon/workspace/logs

Entitlement-calc-stats.log

Contains information on an additional background calculator specifically the entitlement calculations.

/…/opt/vmware/horizon/workspace/logs

Greenbox_web.log

Contains information of all Workspace ONE service side events.

/…/opt/vmware/horizon/workspace/logs

Group-calc-logic.log

Contains information on an additional background calculator specifically the group entitlement calculations.

/…/opt/vmware/horizon/workspace/logs

Group-calc-stats.log

Contains information on an additional background calculator specifically the group entitlement calculations.

/…/opt/vmware/horizon/workspace/logs

Horizon.log

Contains information related to the Identity Manager.

/…/opt/vmware/horizon/workspace/logs

Horizon-ceip.log

Contains information related to horizon and the device communications back to the service.

/…/opt/vmware/horizon/workspace/logs

Horizon-persist.log

Contains information on the DB Schema.

/…/opt/vmware/horizon/workspace/logs

Horizon-sockjs.log

Contains information of web socket communications between service and connector.

/…/opt/vmware/horizon/workspace/logs

Host-manager.log

Contains information on the Tomcat service. Date indicates roll-over. This log is not utilized in the latest release.

/…/opt/vmware/horizon/workspace/logs

Idm-service.YYYY-MM-DD.log

Apache commons daemon wrapper logs for starting IDM (date appended).

/…/opt/vmware/horizon/workspace/logs

Localhost.log

Contains information on the Spring framework. Date indicates roll-over.

/…/opt/vmware/horizon/workspace/logs

logGroupprov-calc-stats.log

Contains information on an additional background calculator specifically the group provisioning calculations.

/…/opt/vmware/horizon/workspace/logs

Manager.log

Contains information on the Tomcat service. Date indicates roll-over. This log is not utilized in the latest release.

/…/opt/vmware/horizon/workspace/logs

Tcruntime-instance.log

Contains information on the Tomcat service. Date indicates roll-over. This log is not utilized in the latest release.

/…/opt/vmware/horizon/workspace/logs

vmwarecertproxy-stderr.log

Contains information on the certificate proxy component. This log is not utilized in the latest release.

/…/opt/vmware/horizon/workspace/logs

Workspace.log

Contains information related to the service including startup errors.

/…/opt/vmware/horizon/workspace/logs

Wrapper.log

Contains information on the Tomcat Wrapper service. This log is not utilized in the latest release.

/…/opt/vmware/horizon/workspace/logs

Wsadmin.log

Contains information on the admin servlet.

/Airwatch/VMwareIdentityManager

Idm-installer.log

Contains information on install history and status of the Identity Manager service for Windows.

VMware Identity Manager Connector (ESC)

Folder

Log Name

Description

/VMware/IDMConnector/

Idm-connector-installer.log

Contains information on install history and status of the Identity Manager Connector Service.

/Opt/…/Workspace/Logs

Configurator.log

Contains information on the configurator admin UI that runs on port 8443.

/Opt/…/Workspace/Logs

Connector.log

Contains information related to the Identity Manager connector.

/Opt/…/Workspace/Logs

Tcruntime-instance.log

Contains information on the Tomcat service. Date indicates roll-over.

/Opt/…/Workspace/Logs

Workspace.log

Contains information on service such as startup errors.

/Opt/…/Workspace/Logs

Wrapper.log

Contains information on the Tomcat Wrapper service. Date indicates roll-over.

/Opt/…/Workspace/Logs

Catalina.log

Contains information on the Tomcat service. Date indicates roll-over.

/Opt/…/Workspace/Logs

Localhost.log

Contains information on the Spring framework. Date indicates roll-over.

Workspace One Intelligence

Folder

Log Name

Description

/Airwatch/ETLService/Logs

Etl.log (YYYY-MM-DD)

Contains log information for WorkSpaceONE Intelligence Connector (ETL). Contains health status information and information around successful/failure events.

Adaptiva

Folder

Log Name

Description

/Program Files (x86)/adaptiva/AdaptivaServer/Logs/workflowlogs/

vmwareGetActivatedClientList_NNNN_VVV

File that contains the adaptive client registrations.

/Program Files (x86)/adaptiva/AdaptivaServer/Logs

Adaptiva.txt

Generic log for Adaptiva communications.

/Program Files (x86)/adaptiva/AdaptivaServer/Logs

AdaptivaNativeUtils.txt

Log for Adaptive native utilities.

/Program Files (x86)/adaptiva/AdaptivaServer/Logs

AdaptivaService.txt

Log for Adaptiva service related messages.

/Program Files (x86)/adaptiva/AdaptivaServer/Logs

AdaptivaProtocolTransport

Network related logging for Adaptiva

/Program Files (x86)/adaptiva/AdaptivaServer/Logs

MessageMonitor

Generic Adaptiva Log.

/Program Files (x86)/adaptiva/AdaptivaServer/Logs

Ntlmauth

Adaptiva NTLM authentication log.

/Program Files (x86)/adaptiva/AdaptivaServer/Logs

sqlMonitor

Log file for Adpativa SQL communications.

/Program Files (x86)/adaptiva/AdaptivaServer/Logs

VCDiff

Generic Adaptiva Log.

/Program Files (x86)/adaptiva/AdaptivaClient/Logs

Adaptive.err

File that will contain errors. If all is working properly this will be blank.

/Program Files (x86)/adaptiva/AdaptivaClient/Logs

Adaptiva

Generic log for Adaptiva communications.

/Program Files (x86)/adaptiva/AdaptivaClient/Logs

AdaptivaNativeUtils

Log for Adaptive native utilities.

/Program Files (x86)/adaptiva/AdaptivaClient/Logs

AdaptivaService

Log for Adaptiva service related messages.

/Program Files (x86)/adaptiva/AdaptivaClient/Logs

AdaptivaServiceRestart

Log for Adaptiva service restarts.

/Program Files (x86)/adaptiva/AdaptivaClient/Logs

AdaptiveProtocolTransport

Network related logging for Adaptiva

/Program Files (x86)/adaptiva/AdaptivaClient/Logs

Jvmhook

Generic Adaptiva Log.

/Program Files (x86)/adaptiva/AdaptivaClient/Logs

MessagingMonitor

Generic Adaptiva Log.

/Program Files (x86)/adaptiva/AdaptivaClient/Logs

OneSiteProvider

Generic Adaptiva Log.

/Program Files (x86)/adaptiva/AdaptivaClient/Logs

OneSiteProvider64

Generic Adaptiva Log.

/Program Files (x86)/adaptiva/AdaptivaClient/Logs

sqlMonitor

Log file for Adpativa SQL communications.

Memcached

Folder

Log Name

Description

/var/log/memcached-monitor/

Memcached-{mm-dd-yyyy}

Logs useful statistics around the Memcached solution