Product provisioning works by handling each item in a product as a different job. As a product is pushed to a device, the Workspace ONE ™ UEM console updates the status of each job to display any errors or issues that are in process.

Each job follows a workflow and the statuses reflect the position in the process.

Job Status Description
Queued The job is created but not yet started.
Delivered Job initially delivered to device database.
Paused Job was previously started but a failure occurred. Jobs resume before other jobs are processed.
Download Pending The download remains in a pending state until download conditions are met.
Downloaded The job downloaded to the device.
Install pending The install is pending until install conditions are met.
Installed The job installed on the device.
Deferred Job download conditions not yet met.

Job is processing on the device but the status of the job is not confirmed.

Completed/ Failed Job processing complete. Complete means that the process was a success. Failed means that the process failed.
Canceled Job canceled while deferred or waiting.
Orphaned Job being process by device uncompleted when jobs reprocessed. Job will automatically restart when able.
Deleted The job was canceled by the user on the device.

Product Job Logs

You can view more detail about product jobs by viewing the job logs.

Navigate to Devices > List View and select the friendly name of a device that has been provisioned with a product. Next, select the More tab, select Products, then select the magnifying glass icon to the right of the Last Job Status column. This action displays the Jobs screen which provides access to the contents of the Job logs.

The Job logs provide a detailed history of events that have elapsed for the device in question as it pertains to the assigned product. This history includes timestamps, progress, error messages, and pause/resume history.

Job Log Detail Level

You can set the amount of detail captured in the Job Log by navigating to Groups & Settings > All Settings > Devices & Users > Android Windows > Windows Rugged > Agent Settings then scroll down to the Product Provisioning section and select the Job Log Level you prefer.

You can also Target a Device Log Level for Troubleshooting Purposes.