If the Remote Management CN text box is empty from Step 5 of Generate Advanced Remote Management Certificates, you can run an SQL script against the Workspace ONE ™ UEM Database to create the Remote Management CN. Use the generated CN to create the root and intermediate certificates for Advanced Remote Management (ARM).

  1. Open the Remote Management Certificate Generator. You must run this generator as an administrator.
  2. Select the Question Mark button.
  3. Copy the displayed text. This text is the SQL script to run against the Workspace ONE UEM Database.
  4. Switch to the Workspace ONE UEM Database server and open SQL Server Management Studio.
  5. Create a query with the copied text.
  6. On the first line of the query, replace the NULL value with the GroupID for the customer type OG that you want to use. The OG you select must be a customer type, it cannot be of any other type including global, partner, container, and so on.

    For example,

    DECLARE @GroupID NVARCHAR(20) = NULL;

    becomes

    DECLARE @GroupID NVARCHAR(20) = 'RemoteManagement';
  7. In the Results, copy the created Remote Management CN.

The Remote Management CN is used to generate the root and intermediate certificates for Remote Management. Proceed to Step 6 of Generate the Advanced Remote Management Certificates.