Advanced Remote Management (ARM) allows you to connect to end-user devices remotely to aid in troubleshooting and maintenance. ARM is a premium upgrade that uses a new remote management client with enhanced functionality.
The Remote Management client also has additional support tools and device information available. The combination of remote control and information allows you to troubleshoot any issues on devices quickly and accurately.
Advanced Remote Management is already configured for SaaS customers who have purchased the upgrade.
ARM requires devices to have the AirWatch Agent and the Remote Management client installed.