You must meet the listed requirements before using Advanced Remote Management (ARM).

General Requirements

For SaaS customers, the general requirements are the only requirements that the admin must meet.

Requirements Minimum
Supported Browsers Latest version of Google Chrome, Safari, Internet Explorer, or Edge.
Workspace ONE ™ UEM version

Workspace ONE UEM 9.0.2 or later with the Rugged EMM Bundle.

Ensure that your version of Workspace ONE UEM includes these features by contacting your account representative.

Hardware Requirements

Hardware Minimum
Advanced Remote Management Server
CPUs 2.4 GHz Processors, 4 Logical Processors,

2 CPU 2 Core 2x2 or 4 Physical depending on machine type VM vs Physical.
Memory 16 GB
Hard Drive IOPS 15,000 rpm SAS minimum
Hard Drive Space 100 GB for OS drive
Advanced Remote Management Database Server
CPUs 2.4 GHz Processors, 4 Logical Processors,

2 CPU 2 Core 2x2 or 4 Physical depending on machine type VM vs Physical.
Memory 16 GB
Hard Drive IOPS 15,000 rpm SAS minimum
Hard Drive Space

200 GB for databases

Bandwidth
Average Remote Session Requirement 1 MB/per minute (17 kbps)

Hardware Scaling Requirement

Use the following requirements as a basis for creating an effective advanced remote management system that scales to your on-premises environment. These requirements do not include network equipment such as load balancers or monitoring servers.

# Devices /

# of Concurrent

Remote Sessions

Core Svr

(all in one)

DB Svr CP Svr CAP Svr

Less than 1000 /

Less than 100.

1 server.

(2 CPUs, 10GB RAM, 250GB HDD):

 

* Windows 2012 or 2016 w/GUI.

* MS SQL 2012-2016 Express (if DB is on same server).

1 server, optional.

(2 CPUs, 8GB RAM, 250GB HDD):

 

* Windows 2012 or 2016 w/GUI.

* MS SQL Srv 2012-2016 Express.

n/a n/a

1000 - 10,000 /

Less than 100.

1 server.

(2 CPUs, 10GB RAM, 250GB HDD):

 

* Windows 2012 or 2016 w/GUI.

* MS SQL 2012-2016 Standard (if DB is on same server).

1 server, optional.

(2 CPUs, 8GB RAM, 250GB HDD):

 

* Windows 2012 or 2016 w/GUI.

* MS SQL Srv 2012-2016 Standard.

n/a n/a

10,000 - 50,000 /

Less than 100.

1 server.

(2 CPUs, 12GB RAM, 250GB HDD):

 

* Windows 2012 or 2016 w/GUI.

1 server, optional.

(2 CPUs, 16GB RAM, 250GB HDD):

 

* Windows 2012 or 2016 w/GUI.

* MS SQL Srv 2012-2016 Standard.

n/a n/a

50,000 - 100,000 /

Less than 100.

1 server.

(2 CPUs, 16GB RAM, 250GB HDD):

 

* Windows 2012 or 2016 w/GUI.

1 server, optional.

(2 CPUs, 16GB RAM, 250GB HDD):

 

* Windows 2012 or 2016 w/GUI.

* MS SQL Srv 2012-2016 Standard.

n/a n/a

100,000 - 500,000 /

Less than 100.

n/a

SQL cluster.

(2 CPUs, 32GB RAM, 250GB HDD):

 

* Windows 2012 or 2016 w/GUI.

* MS SQL Srv 2012-2016 Standard.

1+ server.

(2 CPUs, 16GB RAM, 250GB HDD:

 

* Windows 2012 or 2016 w/GUI.

1 server.

(2 CPUs, 16GB RAM, 250GB HDD:

 

* Windows 2012 or 2016 w/GUI.

500,000 - 1 million /

Less than 100.

n/a

SQL cluster.

(4 CPUs,

32-64GB RAM, 1TB HDD):

 

* Windows 2012 or 2016 w/GUI.

* MS SQL Srv 2012-2016 Standard.

1+ server.

(2 CPUs, 16GB RAM, 250GB HDD:

 

* Windows 2012 or 2016 w/GUI.

1 server.

(2 CPUs, 16GB RAM, 250GB HDD:

 

* Windows 2012 or 2016 w/GUI.

Software Requirements

Ensure that you meet the following on-premises installation requirements.

Requirement Description
Advanced Remote Management Server
Operating System Microsoft Windows Server 2016 or 2012 R2.
Software

Microsoft .NET Framework 4.6.2

Server Roles
  • Application Server.

  • Web Server IIS.
Features
  • .NET Framework 4.5 Features.
    • .NET Framework 4.5.
    • ASP .NET 4.5.
    • WCF Services.
      • HTTP Activation.

      • Message Queuing (MSMQ) Activation.

      • Named Pipe Activation.

      • TCP Activation.

      • TCP Port Sharing.

  • Message Queuing Services.
  • Windows Process Activation Service.
    • Process Model.
    • .NET Environment 3.5.
    • Configuration APIs.
Advanced Remote Management Database
Operating System
  • Microsoft Windows Server 2016 or 2012 R2.
Software
  • MS SQL Server 2012 Standard, or

    MS SQL Server 2014 Standard and Enterprise, or

    MS SQL Server 2016 Standard and Enterprise, or

    MS SQL Server Express 2012 or later (only for deployments with less than 2000 devices).

  • MS SQL Management Studio 17 (but only when SQL Server Express 2012 or later is used).
  • Microsoft .Net Framework 4.6.2.
  • Microsoft SQL Server Management Objects (SMO) DLL.

Database Settings Automatically Created During Installation

In order for these elements to be automatically created at install time, you need a server administrator (or equivalent) account.

Server Roles
  • Sysadmin.
  • Bulkadmin.
  • Dbcreator.
User Mapping
  • Dbowner.
  • Dbbackupoperator.
  • SQLAgent dependent.
  • serverGroup dependent.
Users

Apdbuser

Server role: Db_creator.

Database role: Db_owner for all aetherpal user databases.

On MSDB, database role to create SQL jobs.

[SQLAgentOperatorRole]

[SQLAgentReaderRole]

{SQLAgentUserRole]

Apadminuser

Server role: Db_creator, to create multitenant databases.

Database role: Db_owner for all aetherpal user databases.

On MSDB, database role to create SQL jobs.

[SQLAgentOperatorRole]

[SQLAgentReaderRole]

{SQLAgentUserRole]