Relay servers act as a content distribution node that provides help in bandwidth and data use control. Relay servers act as a proxy between the Workspace ONE ™ UEM server and the rugged device for product provisioning.

Relay Server Basics

The relay server acts as an FTP/Explicit FTPS/SFTP server that distributes products to the device for download and installation. You can distribute to all devices without consuming all the bandwidth to the main/central MDM server.

Push Relay Servers – This method is typically used in on-premises deployments. The UEM console pushes content and applications contained in the product or staging to the relay server.

Pull Relay Servers – This method is typically used in SaaS deployments. A web-based application stored in the relay server pulls content and applications contained in the product or staging from the UEM console through an outbound connection.

Relay servers are required for Motorola Rapid Deployment Barcode Enrollment. Otherwise, Relay servers are optional, but recommended, for pushing products to downloaded apps and content – as opposed to downloading directly from the server that hosts the Workspace ONE UEM console.

Relay servers also add redundancy through the fallback feature. If a device's relay server is down, the device falls back to the next relay server in the hierarchy system until it finds a working server or connects to the Workspace ONE UEM console server.

If you are not using a relay server, the device downloads apps and content directly from the UEM console server.

Source Server Versus Relay Server

A source server is the original location of the data, usually a database, or content repository. After the data is downloaded from the source server to the UEM console, it is then transferred to the relay server. The data is then downloaded from the relay server to devices.

Configure a Relay Server

Configure an FTP, Explicit FTPS, Implicit FTPS (Pull Only), or SFTP file server to integrate with Workspace ONE UEM as a relay server. Only Android supports Implicit FTPS relay servers and only in a pull configuration. For more information, see Configure a Relay Server.

Pull Relay Server Configuration

Relay servers either push or pull content based on the configuration. A pull relay server pulls content from Workspace ONE UEM based on certain variables established in the server configuration. A push server pushes content from Workspace ONE UEM to devices whenever it is published. For more information on installing a pull server, see Pull Service Based Relay Server Configuration.

Bulk Importing

The Relay Server Import feature loads relay servers into the system in bulk. This feature simplifies the configuration of multiple relay servers. For more information, see Import Relay Servers in Bulk.

Remote Viewing of Files on a Relay Server

After configuring a relay server and assigning products to use the relay server, you can view the files hosted on the server. For more information, see Remote Viewing Files on Relay Server.

Relay Server Management

Maintaining Relay Servers keeps your products running smoothly so your devices remain up-to-date. Workspace ONE UEM offers several tools to ensure that your relay servers work as intended. For more information, see Relay Server Management.