If you are having issues with the Reports feature, consider troubleshooting your issue before calling support. These troubleshooting steps address the most common issues with the Reports feature.

 

Problem

Reports do not initiate.

Cause

The background processing service is not running.

Solution

Follow the instructions in Enable Background Processing Service and File Storage

 

Problem

Errors occasionally occur during report processing.

Cause

Various causes

Solution

Refer to the following logs.

  • Web Console Logs – For troubleshooting purpose, refer to web console logs when any console error occurs. These logs can be referred for both new and existing reports. Logs can be found here:
     \AirWatch\Logs\WebConsole\WebConsoleLog.txt
  • Detailed error logs about new reports – Refer to logs found here:

    \AirWatch\Logs\Services\BackgroundProcessorServiceLogFile.txt
  • Detailed error logs about old reports – Refer to the reports server logs found here:

    \Microsoft SQL Server\MSRS12.ABC\Reporting Services\LogFiles