If you are having issues with the Reports feature, consider troubleshooting your issue before calling support. These troubleshooting steps address the most common issues with the Reports feature.
Reports do not initiate.
The background processing service is not running.
Follow the instructions in Enable Background Processing Service and File Storage
Errors occasionally occur during report processing.
Refer to the following logs.
- Web Console Logs – For troubleshooting purpose, refer to web console logs when any console error occurs. These logs can be referred for both new and existing reports. Logs can be found here:
Detailed error logs about new reports – Refer to logs found here:
Detailed error logs about old reports – Refer to the reports server logs found here:
\Microsoft SQL Server\MSRS12.ABC\Reporting Services\LogFiles