The Workspace ONE UEM Self Service Portal (SSP) is a useful online tool used to remotely monitor and manage devices. It can help reduce the hidden cost of managing a device fleet. By empowering and educating device users on how to perform basic device management tasks, investigate issues and fix problems, your organization may be able to reduce the number of help desk tickets and support issues.
Access the Self Service Portal on Devices
You can access the Self-Service Portal (SSP) from your workstations or devices by navigating to https://<AirWatchEnvironment>/MyDevice. If you have a device that supports Web Clips or Bookmarks, your administrator may have supplied these shortcuts enabling you to access the SSP directly.
Self Service Portal (SSP) Customizations
You can alter the default login page background by configuring Branding settings.
Navigate to Groups & Settings > All Settings > System > Branding and select the Upload button in the Self-Service Portal Login Page Background setting. Select a custom background image with a suggested size of 1024x768 pixels.
Default Login Page
You can set the default authentication method displayed on the Self-Service Portal depending on your organization's and users' needs. For more information, see Configure the Default Login Page for the SSP.
My Devices Page
The My Devices page of the Self Service Portal provides access to detailed information about devices and enables users to perform a wide range of actions.
You can choose a language for the SSP beyond your browser's default language. You can log in to the SSP, change your password, select a device, add a device, and much more.
To add a device, select Add a Device in the SSP.
To view details about a specific device, see Device Information in the SSP.
Workspace ONE UEM gives administrators several remote actions and options for managed devices. However, when devices are employee-owned, those employees might want to access similar management tools for their own use. The Workspace ONE UEM SSP provides a means for employees to use some key MDM tools without any IT involvement. If you enable it, end users can run the SSP in a web browser and access key MDM support tools. You can also enable or disable the displays of information and the ability to perform remote actions from the SSP.
For a matrix of platform-specific remote actions, see Self-Service Portal Actions Matrix.
Product Improvement Program Setting
The Self Service Portal is included in VMware’s Product Improvement Program, which gives you the opportunity to impact the quality and effectiveness of our products. When enabled, this program tests only on usability data, which is essential to ensuring our customers’ real-world needs are being met.
You can opt in or opt out of the Product Improvement Program at any time by navigating to Groups & Settings > All Settings > Admin > Product Improvement Programs.
To learn more about this program, see https://resources.workspaceone.com/view/9yfkbk6r2pzldhjlhrz9.
Token-Based Security Measures
As a security feature, the following changes have been made for accounts that have enrolled with a token.
- Email Address and Phone Number on both the Add Device screen and Account screen have been made read-only.
- The View Enrollment Message action has been removed.