After staging the appropriate files, you are almost ready to back up your servers.

However, to back up all the necessary components, you must first stop all the Workspace ONE UEM Services and disable Internet Information Services (IIS) websites on each Console and Device Services server. By disabling these, Workspace ONE UEM is effectively down and the database can be upgraded without interference.


SEG, VMware Tunnel, and VMware Enterprise Systems Connector are considered auxiliary components and you do not need to stop their services as part of this step.

To disable World Wide Web Publishing Services, see: Disable the World Wide Web Publishing Service.

To stop Workspace ONE UEM Services, start the Workspace ONE UEM Application Server installation. For more information, see: Start the Workspace ONE UEM Application Installer.