The AirWatch Console can target verbose logging for specific devices. Targeted logs assist in gathering all necessary logging when troubleshooting a particular device or set of devices.

Enable device-based or settings-based targeted logging, depending on the size of the device pool you need to access.

Enable Device-Based Targeted Logging

Device-based targeted logging is ideal for logging exercises on a small number of devices.

  1. Navigate to Devices > List View. Select the device you want to target. From the Device Details screen, navigate to More > Targeted Logging.
  2. Select Create New Log.
  3. Select the time frame you desire and select Start.
  4. Once the specified time frame has elapsed, navigate to the configured file path and open the log.

To see the configured file path, navigate to Groups & Settings > All Settings > Admin > Diagnostics > Logging > Targeted Logging File Path .

Enable Settings-Based Targeted Logging

Device-based targeted logging is ideal for logging exercises on a large number of devices.

  1. Navigate to Groups & Settings > All Settings > Admin > Diagnostics > Logging.
  2. Select Enabled for the Targeted Logging setting, and provide a comma-separated list of Device IDs.
  3. Once log gathering has concluded, reset Targeted Logging to Disabled.