Introduction to Telecom

Workspace ONE UEM allows you to manage individual policies for mobile devices in the Workspace ONE UEM Admin Portal under the Telecom tab. Workspace ONE UEM offers two solutions for Telecom Management: Telecom Foundational and Telecom Advanced.

Telecom Foundational solution is available as a standard feature of your Workspace ONE UEM console. Workspace ONE UEM preconfigures the data limits. Telecom Advanced solution provides more customization options. The Telecom Management capabilities for both foundational and advanced are detailed in the table below.

Functionality Foundational Advanced
Dashboard
List View
Telecom Device Details
Plans  

Compliance

 

This guide details the various functionality of telecom management. As Telecom Advanced has more capabilities, this guide will often discuss functionality not available to Telecom Foundational users. Please contact Workspace ONE UEM support to discuss the best Telecom management solution for your organization.

Telecom Foundational

Telecom Foundational capabilities includes basic functionality such as the ability to:

  • Track device data usage, voice usage, and SMS usage.
  • Control roaming such as the ability to disable sync over the roaming.
  • View dashboard analytics.

Telecom Advanced

You have the ability to track telecom data in some ways using custom settings, profiles, and compliance policies from the UEM console such as:

  • Configure telecom plans with specific telecom data, voice, and messaging limits.
  • Assign plans manually or automatically to mobile assets based on multiple device attributes.

  • Configure telecom plans with pooled usage for calls, messages, and data.
  • Perform compliance actions including end-user notifications, escalations, and device restrictions if usage limits are exceeded.