Per-App Tunnel logs are stored in the native syslog system of Linux. Logs are stored in /var/log/vmware/tunnel and can be sorted by the following command (as root):

tail -f /var/log/vmware/tunnel/vpnd/tunnel.log

Commands Used to Troubleshoot Per-App Tunnel Component

The following table lists the commands that are used to troubleshoot Per-App Tunnel Component:

Component Function Command

Virtual Appliance

Start the Service

systemctl start vpnd

Virtual Appliance

Stop the Service

systemctl stop vpnd

Virtual Appliance

Restart the Service

systemctl restart vpnd
CentOS/RHEL 6.x

Start the Service

service vpnd start
CentOS/RHEL 6.x

Stop the Service

Service vpnd stop
CentOS/RHEL 6.x

Restart the Service

service vpnd restart
CentOS/RHEL 7.x

Start the Service

service vpnd start
CentOS/RHEL 7.x

Stop the Service

service vpnd stop
CentOS/RHEL 7.x

Restart the Service

Service vpnd restart

Access Unified Access Gateway Logs

You can access the VMware Tunnel logs from the Unified Access Gateway without logging into the appliance by accessing a specific URL based on your deployment. To download a ZIP file that contains your logs, enter the following URL in a browser: https://<virtual appliance domain name>:9443/rest/v1/monitor/support-archive.

Change Per-App Log Level

You can change the log levels for the Per-App component in the Workspace ONE UEM console by navigating to Groups & Settings > All Settings > System > Enterprise Integration > VMware Tunnel > Configuration > Advanced .

  1. Edit /opt/vmware/tunnel/vpnd/server.conf
  2. Change log_level <VALUE> to log_level 4 and Save. If you are writing logs to rsyslog, enable debugging in the rsyslog configuration file.

  3. Stop and Start the service.
  4. Revert changes and restart both services when finished.

Enable Debug in rsyslog:

You can enable Debug in rsyslog in the Workspace ONE UEM console by navigating to Groups & Settings > All Settings > System > Enterprise Integration > VMware Tunnel > Configuration > Advanced .

  1. Edit rsyslog.conf as root.

  2. Change log_level <VALUE> to log_level 4 and Save.

  3. Stop and Start the service.

  4. Revert changes and restart both services when finished.