Read through the following topic if you encounter issues with the Proxy Component.

Proxy logs are stored in the native syslog system of Linux. Logs are stored in /var/log/vmware/proxy and can be sorted by the following command (as root):

tail -f /var/log/vmware/proxy/proxy.log

Commands Used to Troubleshoot Proxy Tunnel Component

The following table lists the commands that are used to troubleshoot Proxy Tunnel Component:

Component Function Command

Proxy – Any CentOS/RHEL version/Virtual Appliance

Start the Service

sudo service proxy start

Proxy – Any CentOS/RHEL version/Virtual Appliance

Stop the Service

sudo service proxy stop

Proxy – Any CentOS/RHEL version/Virtual Appliance

Restart the Service

sudo service proxy status

Access Unified Access Gateway Logs

You can access the VMware Tunnel logs from the Unified Access Gateway without logging into the appliance by accessing a specific URL based on your deployment. To download a ZIP file that contains your logs, enter the following URL in a browser:

https://<virtual appliance domain name>:9443/rest/v1/monitor/support-archive

Change Proxy Log Level

You can change the log levels for the Proxy component in the Workspace ONE UEM console by navigating to Groups & Settings > All Settings > System > Enterprise Integration > VMware Tunnel > Configuration > Advanced . In cases where communication between the VMware Tunnel and AWCM or API breaks, you can still change the log level with the following steps:

  1. Edit the /opt/vmware/tunnel/proxy/conf/logback.xml file.
  2. Change <root>log-level= VALUE to DEBUG and Save on file.
  3. Stop and Start the service.
  4. Revert changes and restart the proxy service when finished.