Use this checklist to track your progress as your perform the upgrade steps.

Status (Mark Complete as Needed) Task
Step 1: Prepare for Your Upgrade
  Take Note of Workspace ONE UEM Configurations
 

Task: Verify Site URLs

 

Task: Validate Directory Service Connectivity

 

Task: Check validity of your APNs Certificate

 

Task: Verify Reports Functionality

 

Task: Verify Require Google Account is Checked at Global

  Verify Hardware Requirements
  Perform SQL Preparations
 

Task: Enable Full-Text Search Component (if upgrading from below v7.0)

 

Task: Verify SQL User Permissions

 

Task: Stage your Installer files on all servers

Step 2: Stop All Websites and Services on All Console and Device Services Servers
  Stop Application Server Services
Step 3: Backup the Workspace ONE UEM Database and VM Snapshot the Device Services and Console Servers
  Back up the Workspace ONE UEM Database
  Back up the Workspace ONE UEM console and Device Services Server (if your servers are virtualized)
Step 4: Upgrade Your Workspace ONE UEM Database
  Upgrade to AirWatch database v8.4, if applicable
  Upgrade to AirWatch database v9.0, if applicable
  Upgrade to AirWatch database v9.2
Step 5: Upgrade Each Workspace ONE UEM console and Device Services Server
  Run the Workspace ONE UEM Application Installer
Step 6: Upgrade Reports
  Run the Workspace ONE UEM Reporting Installer
Step 7: Validate the Upgrade
  Verify Workspace ONE UEM Services are Running
  Verify the Installation
 

Task: Validate Custom Administrator Roles

 

Task: Verify Directory Service Settings

 

Task: Verify the Site URLs

 

Task: Validate GEM Functionality

 

Task: Disable Services on Multiple Console Servers

  Complete the Post Upgrade Checklist