Perform the following steps to upgrade your database to the current version.


How To Execute the Database Setup Utility

Use the following step-by-step instructions to perform the necessary database upgrades for each Workspace ONE UEM version as applicable to your setup. For example, upgrading from 9.0 to 9.3 will require you to follow the procedure below three times – 9.0 to 9.1, 9.1 to 9.2, 9.2 to 9.3. The procedure itself is the same for each incremental upgrade, but it must be performed for each version until you reach 9.3.


After AirWatch v9.3, you can skip to the latest version.

If you will be using the Windows authentication credentials of the current user to connect to the database you are installing to, you will need to either:

  • Shift+right-click to run as a different user and log in as the Windows account you are using to authenticate.
  • Log into the server as the Windows account you are using to authenticate, if you have not already.

From a server connected to the database, perform the following:

  1. Make sure to stop all the Workspace ONE UEM services and websites.
  2. Open the Workspace ONE UEM Database 9.x Setup.exe executable by right-clicking and running as administrator, where 9.x is the next Workspace ONE UEM version from the one you are running. (If you are currently on 9.3, you would run 9.4.)

    Certain software components you might be prompted to download, such as .NET and TLS, require a reboot. Workspace ONE UEM recommends proceeding with the installer until finished and rebooting when you are done.

  3. If your server is missing any essential components, the DB installer will automatically prompt you to install them.

    The DB installer requires .NET 4.6.2 to run. If you do not want to install .NET on your SQL server, you can run the installer form the application server.

    When complete, select Next.

  4. Accept the Workspace ONE UEM EULA and select Next.

  5. Select a location to install the Workspace ONE UEM Database Files. Best practice is to install wherever the Workspace ONE UEM folder exists on your system. For example, C:\Workspace ONE UEM. Click Next.

  6. Next, review the information about the Workspace ONE UEM database. Specifically the server name, the user account with correct privileges, and the database name. Once complete, choose Next.


  7. Before proceeding, you will be warned to make sure that your user account has enough permissions. Click OK.


  8. Next, choose Install to begin the database installation process.

  9. Once the database upgrade process has completed, choose Finish.