To manage macOS devices remotely, start the remote management viewer Java applet. The viewer contains various functions to control and manage macOS devices.

To use remote management.

  1. Navigate to Devices > List View and select the macOS device you want to manage.
  2. Display an expanded list of management options on the Device Details View by selecting the More option ( Prod_Prov_More).

  3. Select Remote Management. A Remote Management applet screen appears. If Java is not already installed, a "missing plug-in" prompt appears in the window.

    • Installing Java with Internet Explorer and Firefox: Install the latest version of Java by following the prompts. Enable Java helpers to allow Java to run as needed. Before running Java, you may optionally select the check box for "Do not show again" to prevent the application window from appearing again. Last, restart the browser and select Remote Management again to continue.
    • Installing Java with Safari: Install the latest version of Java and "trust" the application by following the prompts. Next, Navigate to the computer's Apple menu bar > Safari > Preferences. Go to Security > Plug-in Settings. Choose Java > Allow. Option-click the drop-down menu and unselect Run in Safe Mode. Return to the AirWatch Console. Consider refreshing the Web page before enabling UI Control.
    • Return to the AirWatch Console. Consider refreshing the Web page before enabling UI Control.
  4. Use the Remote Management menu to accomplish the tasks you want.

    MacRemoteManMenu

    • Connection – View the connection settings used to communicate with the device. Create a direct connection if needed.
    • Retry – Use this option to reattempt a connection with the device.
    • UI Control – Start here to view and control the client computer remotely. A representation of the device displays with a tool bar. Use the toolbar to adjust the screen depth and size. Use the Save As button to take a picture. Use the other buttons to take videos and create macros. The red button on the far right releases UI control.

      Prod_Prov_Remote_ScreenTools

      The bit depth determines the color of the window that displays the client computer. Options range from a 2-bit window display that shows a black and white screen to a 32-bit display that shows a full color window. Choose what is best for performance based on your connection.

    • File Manager – Manage the device file system remotely to view, create, copy, move, and delete files and directories. The file system on the device is represented at the top of the window and the host machine is at the bottom of the window. Open folders by double-clicking on them. Move files by copy and pasting them.
    • Processes – Use the activity monitor for the device. Right-click to stop, kill, or refresh processes, and to see active users. Right-click and select Options to add more columns for sorting.

      Processes do not refresh by default. Right-click to set up a periodic interval for refreshing.

    • Command Manager – Use the macOS Terminal, from which you can run scripts and commands.
    • Configuration – Configure and save the settings for the remote management applet and the log. The default stored location is the home directory.

      • If you want to see multiple frames at the same time while using remote management, you must select the Multiple Frames Enabled check box.

    • About – On the host computer, view the version information about the remote management applet in use.
  5. When you are finished with your remote management session, select Cancel at the bottom of Remote Management window to close the connection.

Known Issues

Known issues with taking UI control

  • Remote management only works if the end user is logged in to the client device.
  • If the login window is displayed on the device, a connection cannot be made.
  • The connection drops if the end user attempts to switch users and displays the login window.

Known issues with viewing the UI

  • The window that displays the client's computer cannot be resized or seen as a full screen.
  • Mouse or trackpad scrolling on the client window does not work. Admins must use the scroll bar on the side of the window.
  • Control is only available for the client's main display monitor.
  • Recordings are saved in AVI format and cannot be watched using Apple's QuickTime. Instead, these files must be viewed using a multi-platform media Player.