In addition to the items in the previous section, use the following checklist to ensure your upgrade completed properly. For the following items, verify that the ones that are applicable to your deployment are working correctly.

Status Functionality Verification
Workspace ONE UEM console Testing
  Directory Services Navigate to Groups & Settings > All Settings > System > Enterprise Integration > Directory Services and select Test Connection.
  Email (SMTP) Navigate to Groups & Settings > All Settings > System > Enterprise Integration > Email (SMTP) and select Test Connection.
  AWCM Attempt to access "https://<AWCM URL>:<port>/awcm/status", where <AWCM URL> is the URL of your AWCM and <port> is the port you configured it on. If functioning correctly you should see an "OK" status message.
  Devices are checking in Verify on the Devices > List View page that devices are checking in by looking at the Last Seen column.
  Console Access using LDAP Verify that AD or LDAP users work by logging into the Console with one (if applicable).
  Executing a Report Try running an Admin User Roles report by navigating to Hub > Reporting & Analytics > Reports > List View.
  Content Management (if applicable) Try downloading a piece of content from a device.
iOS device testing
  Enrollment Try enrolling an iOS device.
  Sending Commands (e.g. Device Lock) Try sending a command to an enrolled iOS device.
  Create and Push Profile Try creating and sending a profile from the Console to an iOS device.
  Create and Push Application Try to create and send an application from the Console to an iOS device.
  Public Applications Try to recommend a public application from the Console to an iOS device.
  Internal Applications Try to push an internal application from the Console to an iOS device.
Android device testing
  Enrollment Try enrolling an Android device.
  Sending Commands (e.g. Device Lock) Try sending a command to an enrolled Android device.
  Create and Push Profile Try creating and sending a profile from the Console to an Android device.
  Create and Push Application Try to create and send an application from the Console to an Android device.
  Public Applications Try to recommend a public application from the Console to an Android device.
  Internal Applications Try to push an internal application from the Console to an Android device.
Windows Rugged device testing
  Devce Check-In Verify that Windows Mobile devices are checking in after the upgrade process.
  Create and Push Provisioning Product Try to create and push a provisioning product to a Windows Mobile device.
  AWCM Testing Verify on the Device Details page for a Windows Mobile device that AWCM is Connected.
  Remote Control Try to activate Remote Control for a Windows Mobile device on the Device Details page. (Ensure Privacy Settings are enabled to allow you to do this.)
  Screenshot/Send Message Try to take a screenshot or send a message Windows Mobile on the Device Details page.
Windows Phone device testing
  Enrollment Try enrolling a Windows Phone device.
  Sending Commands (e.g.Device Lock) Try sending a command to an enrolled Windows Phone device.
  Create and Push Profile Try creating and sending a profile from the Console to a Windows Phone device.

If Problems are Detected After the Upgrade

If during any of the verification steps listed above you are unsuccessful, check the following:

  • If all Workspace ONE UEM Services are up and running on the server with proper paths to the Workspace ONE UEM 9.4 folder.
  • If all Workspace ONE UEM Websites are listed in IIS.
  • If the Windows Application Log shows any errors originated from the Workspace ONE UEM application.
  • If any Workspace ONE UEM logs show any errors that have occurred.
  • If you are still having issues and need to contact Workspace ONE Support, then ensure you have the logs mentioned above to expedite resolution. Please include the log located at C:\AirWatch\AirWatch X.X\Database\AWDatabaseLog_MM-DD-YYYY_XX-XX-XX.txt.