After installation, ensure that the GEM Inventory Service is up and running.

  1. On your Console server, navigate to C:\AirWatch\Logs\Services\. Delete the AirWatchGemAgent.log file.
  2. Open the Server Manager.
  3. From the left pane, select Local Server and navigate to Tools > Services.

    Upgrade_ServMgr2

  4. You will see all Workspace ONE UEM Services at the top of the services list in alphabetical order. Each of these services start with AirWatch in the name. For the GEM Inventory Service, right-click and select Restart.
  5. Check your C:\AirWatch\Logs\Services\ folder to see if a log regenerates. If a log regenerates with errors, contact Workspace ONE UEM Support for further assistance.

    If you do not see a log file in this folder, then this is normal and you do not need to contact Workspace ONE Support.