Perform the following verification steps to ensure you successfully upgraded Workspace ONE UEM.

First, validate your Administrator Roles.

  1. Log in to the Workspace ONE UEM console and navigate to Accounts > Administrators > Roles.
  2. Verify that the update did not remove any of your custom administrator roles. If they are missing, you will have to recreate them manually.

    Next, verify your Directory Service settings.

  1. Navigate to Groups & Settings > All Settings > System > Enterprise Integration > Directory Services. Select the User tab.
  2. Select Show Advanced. Verify that Auto Merge is checked. Select the Group tab.
  3. Select Show Advanced. Verify Auto Sync and Auto Merge are checked.
  4. Workspace ONE UEM recommends a minimum of 100 for the Maximum Allowable Changes. That way, the Console will not need to sync with your directory service as much.

    Next, verify the Site URLs.

  5. Navigate to Groups & Settings > All Settings > System > Advanced > Site URLs.
  6. Verify the REST API URL and Sync Appcast URL are configured correctly:
    • The Console URL should be "https://{CONSOLE_URL}/AirWatch", where {CONSOLE_URL} is the URL of your UEM console Server.
    • The Device Services URL should be "https://{AW_DS_URL}/DeviceServices", where {AW_DS_URL} is the URL of your Device Services server.
    • The REST API should be "https://{AW_API_URL}/API", where {AW_API_URL} is the URL of your API server.
    • The SCL Sync Appcast URL should be “https://{AW_DS_URL}/DeviceServices/AirWatchSyncAppcast.xml", where {AW_DS_URL} is the URL of your Device Services server.
    • The MdmAgentAppcast URL should be "https://{AW_DS_URL}/DeviceServices/AirWatchAgentAppcast.xml", where {AW_DS_URL} is the URL of your Device Services server.
    • The Outlook Add-In SCL Appcast URL should be "https://{AW_DS_URL}/DeviceServces/OutlookSCLAppcast.xml", where {AW_DS_URL} is the URL of the Device Services server.
    • The SCL Appcast URL should be "https://{AW_DS_URL}/DeviceServices/SCLAppcast.xml", where {AW_DS_URL} is the URL of the Device Services server.
    • Nothing should appear as "localhost" except for the Google Play Service URL.

    Next, validate GEM Functionality/

  7. On your Console server, navigate to C:\AirWatch\Logs\Services\. Delete the AirWatchGemAgent.log file.
  8. Open the Server Manager.
  9. From the left pane, select Local Server and navigate to Tools > Services.

    Upgrade_ServMgr2

  10. You will see all Workspace ONE UEM Services at the top of the services list in alphabetical order. Each of these services start with Workspace ONE UEM in the name. For the GEM Inventory Service, right-click and select Restart.
  11. Check your C:\AirWatch\Logs\Services\ folder to see if a log regenerates. If a log regenerates with errors, contact Workspace ONE Support for further assistance.

    If you do not see a log file in this folder, then this is normal and you do not need to contact Workspace ONE Support.

    Next, disable services on Mmultiple Console servers.

    This task is only applicable if you have multiple Console servers.

    The two services mentioned (Workspace ONE UEM Device Scheduler and Workspace ONE UEM GEM Inventory Service) must only be active on one primary Console server. Disable these services on any Console servers other than the primary by following the step-by-step instructions.

  12. On your non-primary Console servers, open the Server Manager.
  13. From the left pane, select Local Server and navigate to Tools > Services.

    Upgrade_ServMgr2

  14. You see all Workspace ONE UEM Services at the top of the services list in alphabetical order. Each of these services starts with AirWatch in the name. For the AirWatch Device Scheduler and AirWatch GEM Inventory Service, right-click and select Stop.