Connect supported services to the Workspace ONE Intelligence automation feature.

Procedural Tasks

For a list of all the steps available to configure automation, see Automation Connections, API Communications, and Third-Party Connections.

Supported Services

Slack

In Slack Help, search for Incoming WebHooks.

Configure an Incoming Webhook Integration so that you can connect to the Slack API and send messages. Integration includes these general steps.

  1. Define a default channel for messages.

    You can override this channel when you create a message.

  2. Enter the WebHook URL into the connection settings.

ServiceNow

Follow the steps in the article REST API roles, at https://docs.servicenow.com/bundle/kingston-application-development/page/integrate/inbound-rest/reference/r_RESTAPIRoles.html as of March 5, 2018.

  1. Add the snc_platform_rest_api_access role to the ServiceNow account. This API controls the Table API for Inbound REST operations.
  2. Provide authentication credentials to Workspace ONE Intelligence. Enter https://instance.service-now.com for the Base URL.

Next Steps

Add credentials from third-party services to Workspace ONE Intelligence. See Configure Automation Connections.