The automation feature of Workspace ONE Intelligence uses APIs to communicate between your Workspace ONE environment, Workspace ONE Intelligence automation feature, and your third-party services.

To add connections to supported services, follow these general steps. If you do not follow all these steps, automation does not work.

  1. Review the requirements for automation outlined in Requirements for Automation .
  2. Create and use an AirWatch Administrator account specific for automation with API permissions.
  3. Connect to the VMware Workspace ONE UEM API server. For details, see Configure API Communication for Automation.
  4. Configure connections in the third-party services. For details, see Configure Connections in Supported Third-Party Services.
  5. Enter the API authentication credentials to Workspace ONE Intelligence. For details, see Configure Automation Connections.