To configure a workflow for automation, you can select a supported Workspace ONE UEM action.

For information on connecting third-party services and Workspace ONE Intelligence, see Configure Connections in Supported Third-Party Services.

Important:

The Full Device Wipe action returns a device to factory defaults and removes all corporate and personal data off the device.

Action Description
Approve Patch

Approves an individual Windows patch for installation.

Enter the title or the knowledge base number of the patch.

You can enter the Revision ID of the patch.

Change Device Organization Group

Moves an enrolled device to another organization group.

Consider the resource assignments the device loses and gains after it moves from its original group to the new group.

For instructions on how to get the organization group ID number, see Find the ID Number for Organization Groups.

Clear Passcode

Removes a passcode requirement off a device so that a user can authenticate without it.

Anyone can use this device after you automate this action.

Create Tag

Creates a tag in the selected organization group in the Workspace ONE UEM console.

For instructions on how to get the tag ID number, see Find the ID Number of Tags.

Custom Apple MDM Command

Runs a custom command according to the entered command payload on iOS, tvOS, and macOS devices.

Enter a valid PLIST for the MDM command.

Data Roaming

Admits or prevents the configuration of data roaming settings on iOS devices.
Delete ServiceNow Ticket

Deletes a ticket from the ServiceNow system.

For this action to work, you must connect Workspace ONE Intelligence and ServiceNow.

Delete Tag

Deletes a tag from the selected organization group in the Workspace ONE UEM console.

For instructions on how to get the tag ID number, see Find the ID Number of Tags.

Full Device Wipe Performs a factory reset that removes everything from the device, which includes personal data.
Install Internal Application

Installs an internal application on a device that is uploaded and managed in Workspace ONE UEM.

For instructions on how to get an application ID for internal and public applications, see Find the ID Number of Internal and Public Applications.

Install Profile

Installs a Workspace ONE UEM profile to a device.

For instructions on how to get the profile ID, see Find the ID Number of Profiles.

Install Public Application

Installs a public application on a device that is uploaded and managed in Workspace ONE UEM.

For instructions on how to get an application ID for internal and public applications, see Find the ID Number of Internal and Public Applications.

Install Purchased Application

Installs a purchased application on a device that is uploaded and managed in Workspace ONE UEM.

For instructions on how to get an application ID for purchased applications, see Find the ID Number of Purchased Applications.

Lock Device Forces a device to return to its lock screen.

Personal Hotspot

Admits or prevents the configuration of personal hotspot settings on iOS devices.
Query Device Requests updated data from a device.

Remove Internal Application

Removes an internal application on a device that is uploaded and managed in Workspace ONE UEM.

For instructions on how to get an application ID for internal and public applications, see Find the ID Number of Internal and Public Applications.

Remove Profile

Removes a Workspace ONE UEM profile off a device.

For instructions on how to get the profile ID, see Find the ID Number of Profiles.

Remove Public Application

Removes a public application on a device that is uploaded and managed in Workspace ONE UEM.

For instructions on how to get an application ID for internal and public applications, see Find the ID Number of Internal and Public Applications.

Remove Purchased Application

Removes a public application on a device that is uploaded and managed in Workspace ONE UEM.

For instructions on how to get an application ID for purchased applications, see Find the ID Number of Purchased Applications.

Schedule OS Update

Schedules an OS update and forces an iOS device that is supervised and on 10.3+ (depending on configurations) to update to the latest OS version.

  • DownloadOnly - Configure the action to download only the update to make it available for installation.
  • InstallASAP - Installs the downloaded OS update. This action only works if the OS update is downloaded to the device.

Send Email

Sends an email to a user with the SMTP server configured in the Workspace ONE UEM environment.
Send Push Notification

Sends a push notification to a managed application, either the AirWatch Agent or VMware Content Locker.

Send SMS

Sends a notification to a device with the SMS gateway configured in the Workspace ONE UEM environment.
Stop AirPlay Stops an AirPlay session on iOS devices.
Sync Device

Evaluates applications currently installed on a device and compares that state to the required applications configured in the Workspace ONE UEM console.

The action prompts an installation command for any required applications that are missing from the device.

Voice Roaming

Admits or prevents the configuration of voice roaming settings on iOS devices.