The AirWatch Agent-based enrollment process secures a connection between iOS devices and your Workspace ONE UEM environment. The AirWatch Agent application facilitates enrollment and allows for real-time management and access to device information.

If you want to take full advantage of AirWatch Agent capabilities while also allowing Web enrollment, You can require that users enroll through the AirWatch Agent. This setting prevents end users from enrolling if they have not downloaded the AirWatch Agent.

Navigate to Groups & Setting > All Settings > Devices & Users > General > Enrollment > Authentication, and select the Require Agent Enrollment for iOS.

To enroll an iOS device:

  1. Navigate to from the Safari browser. Workspace ONE UEM automatically prompts end users to go to the App Store to download the AirWatch Agent app. Follow the download prompts. An Apple ID is required to download the AirWatch Agent from the iTunes store.

  2. Tap the AirWatch Agent application to start it. Select one of the following authentication methods:

    • Email Address – Select if autodiscovery is configured in your environment. In addition, you may be prompted to select a Group from a drop-down menu.
    • Server Details – Select to enroll using the server URL, which is the network location of your organization’s Workspace ONE UEM instance and the Group ID of the group associated with your device.
    • QR Code – Select and use the device to scan the QR code that was distributed by email.
  3. Enter credentials, which may include either a username and password, or a token or a combination of both to authenticate the device.
    • If the end user enters the credentials incorrectly, a Captcha code appears. Enter the displayed Captcha code to complete the authentication.
  4. Complete the following process flow as determined by the administrator. Tap Next after you complete each page.
    • Accept your organization's Terms of Use, if applicable.
    • Select your Device Ownership type, if applicable.
    • Enter the device Asset Number, if applicable.
  5. Select Redirect & Enable to allow for mobile device management.
  6. Tap Install to allow the MDM profile to install. 
  7. Tap Open to open the page in "Agent."
  8. Tap Done to complete enrollment. A "Success" message is displayed. Enrollment into Workspace ONE UEM is now complete.
    • If prompted, set up a passcode or enter more credentials for shared devices. To set up a passcode, log in to the Self-Service Portal and follow the instructions.
    • Optionally, choose to tap Open to see AirWatch Agent details.