When you upgrade your devices, you can seed the AirWatch Agent in the Workspace ONE ™ UEM console for use in products. The file/action AirWatch Agent Upgrade then grabs the list of seeded APF files when creating a manifest action for products.

Use this option to enroll devices with older agent versions installed. You can enroll the devices then upgrade the device to the new agent version you want to use.

When using this upgrade option, be alert for failed upgrades. A failed upgrade can cause the product to push repeatedly as the console recognizes the older agent version. This can cause additional strain on the network and much greater battery consumption on the device. If the upgrade fails, deactivate the product and look over the configuration to ensure that the settings are correct.


The Agent Packages screen is only accessible in Customer type organization groups.