To set up local file storage, you must meet the following requirements.


File Storage is required for Windows 10 Software Distribution.

Create the Shared Folder on a Server in Your Internal Network

  • File storage can reside on a separate server or the same server as one of the other AirWatch application servers in your internal network. It is only accessible to components that require access to it, such as the Console and Device Services servers.
  • If the Device Services server, Console server, and the server hosting the shared folder are not in the same domain, then establish Domain Trust between the domains to avoid the authentication failure. If the Device Services server or Console server is not joined to any domain, then supplying the domain during service account configuration is sufficient.

Configure the Network Requirements

  • If using Samba/SMB – TCP: 445, 137, 139. UDP: 137, 138

  • If using NFS – TCP and UDP: 111 and 2049

Allocate Sufficient Hard Disk Capacity

Your specific storage requirements may vary depending on how you plan to use file storage. The file storage location should have enough space to accommodate the internal apps, managed content, or reports you intend to use. Take into the account the following considerations.

  • If you enable caching for internal apps or content, then a best practice is to size the Device Services server for 120 percent of the cumulative size of all the apps/content you need to publish.
  • For storing reports, your storage requirements depend on the number of devices, the daily amount of reports, and the frequency with which you purge them. As a starting point, you should plan to allocate at least 50 GB for deployment sizes up to 250,000 devices running about 200 daily reports. Adjust these numbers based on the actual amount you observe in your deployment. Apply this sizing to your Console server as well if you enable caching.

Create a Service Account with Correct Permissions

  • Create an account with read and write permissions to the shared storage directory.
  • Create the same local user and password on the Console, Device Services, and the server that is being used for File Storage.
  • Give the local user read/write/modify permissions to the file share that is being used for the File Storage Path.
  • Configure the File Storage Impersonation User in AirWatch with the local user.

You can also use a domain service account instead of a local user account.

Configure File Storage at the Global Organization Group

Configure file storage settings at the Global organization group level in the UEM Console.

For information about configuring Local File Storage, see Configure Local File Storage.