The automation capabilities in Workspace ONE Intelligence use numerous parameters that trigger a workflow. You can customize the workflow to act on unique scenarios in your Workspace ONE environment. Automation is a robust feature but it is not intended to replace compliance policies.


Automation uses workflows. A workflow consists of triggers caused by a state change or trend that cause the engine to use a set action through Workspace ONE or an integrated third-party service. You can create your own workflows or you can use preset workflow templates.

Workflows monitor immediate state changes. Configure triggers in workflows to recognize the state change that represents what you want remedied.


Workflows monitor data from the time you configure them. They do not analyze historical data.

Automation and Compliance Policies

Automation offers many actions that help solve problems related to compliance, however, the compliance engine still serves an important purpose.

  • Automation - Its decision engine acts on triggers from devices to automate actions across the digital workspace environment. You can extend the decision engine to third-party services.

    Use the automation feature in device-category scenarios that encompass various facets of your Workspace ONE deployment.

  • Compliance - Its engine acts on closed-loop workflows where a user can have resources returned after becoming compliant again.

    Use compliance in scenarios focused on remediation and device state. Use it to force devices to comply with mandated security policies. Remove resources until devices comply with set compliance rules that return them to a working state.