SaaS and on-premises customers should establish communications with AWCM. Performing this action allows you to configure a Workspace ONE UEM instance to use a particular AWCM server.


  1. Navigate to Groups & Settings > All Settings > System > Advanced > Site URLs to view the AirWatch Cloud Messaging section.
    Note: If you are a SaaS customer and do not see this page in the system settings, then these settings have already been configured for you.
  2. Configure the following settings.
    Setting Description
    Enable AWCM Server Select to allow the connection between the Workspace ONE UEM console and the AWCM server.
    AWCM Server External Hostname Enter the server name used by external components and devices (for example, VMware AirWatch Cloud Connector) to securely (using HTTPS) communicate with AWCM. An example of an VMware AirWatch Cloud Connector URL is:

    Do not add https:// since this is assumed by the application and automatically added.

    AWCM External Port The port used by the server name above to communicate with AWCM.

    For secure external communications, use port 443. If you are bypass offloading SSL, then you want to use an internal non-secure communications port, which is by default 2001 but can be changed to other port numbers.

    AWCM Service Internal URL This URL allows you to reach AWCM from internal components and devices (for example, Admin console or Device Services). Examples of AWCM URLs are: or http://AcmeInternal.Local/awcm.

    If your AWCM server and Workspace ONE UEM console are internal (within the same network), and you want to bypass offloaded SSL, there is no need for a secure connection, so you can use HTTP instead of HTTPS. For example, http://AcmeInternal.Local:2001/awcm. This example shows the server resides within the internal network and is communicating on port 2001.

    Test Connection Send a test communication from the UEM console to the configured AWCM URL to verify that the connection is valid and functional.

    When the test completes, a View Trace button appears. Select this button to view the trace route of the connection you configured.