You may find it necessary to regenerate the certificates used for Workspace ONE UEM and VMware AirWatch Cloud Connector servers, for example, if they expire or if your organization requires it on a regularly scheduled basis. The process is simple and is performed from the Workspace ONE UEM console, however it does require you to download and run the VMware AirWatch Cloud Connector installer again.

The certificates contain a Thumbprint and expiration date. Both can be cleared and regenerated at the same time by selecting the Regenerate Certificates button and following the prompts. If you regenerate certificates, VMware AirWatch Cloud Connector will no longer be able to communicate with AirWatch and you will need to perform the installation procedure again to allow both server to recognize the new certificates.

Perform these steps to regenerate certificates for Workspace ONE UEM and VMware AirWatch Cloud Connector servers.

Procedure

  1. Navigate to Groups & Settings > All Settings > System > Enterprise Integration > Cloud Connector.
    Both certificates, their thumbprints, and expiration dates are shown on the Advanced tab.
  2. Select Regenerate Certificates to generate a new certificate for the VMware AirWatch Cloud Connector and Workspace ONE UEM servers.
  3. If required, enter your security PIN to confirm the action and acknowledge the warning message.
    Old certificates are deleted and new certificates, thumbprints, and expiration dates are regenerated.

Results

When you enter your PIN to confirm, the VMware AirWatch Cloud Connector will no longer be able to communicate with the Workspace ONE UEMserver.

What to do next

To restore communications between VMware AirWatch Cloud Connector and the Workspace ONE UEM server, you need to return to Installing VMware AirWatch Cloud Connector and complete all the steps again. This will allow both servers to recognize the latest certificate and regain communications.