The OEM Service application is a plug-in app that is only installed and used in combination with Workspace ONE Intelligent Hub enrollment. It allows for additional MDM capabilities that only pertain to a specific OEM device.

Service Application allow you to customize how your end users get the specified service application to their device.

Procedure

  1. Navigate to Devices > Device Settings > Android > Service Applications.
  2. Enable the following features:
    Setting Description
    Require Service App Select to ensure end users get the Service App.
    Push Service App from Play Store Select to install the OEM service through the Google Play Store before or during enrollment. Pushing the Service App simplifies enrollment for your end users by removing the need to accept "unknown sources" during the enrollment process.
    Download Folder Provide a location for the file download. This option only appears if Push Service App from Play Store is disabled.
    Always use the Latest Version of Telecom Sampler Select to use latest or de-select to choose a specific Telecom Sampler Version.
    Telecom Sampler Version Select the desired Telecom Sampler version.
    Always use the Latest Version of AirWatch Launcher Select to use latest or de-select to choose a specific AirWatch Launcher Version. Once this setting is enabled, it applies across all devices you have enrolled into Workspace ONE UEM using Launcher.
    AirWatch Launcher Version Select the desired Launcher version.
  3. Select Save.